Intramail

Use the intramail system to send secure internal electronic messages within Communicare.

Note: A standard activation fee applies. For more information, contact Communicare Support.

Using intramail, you can:

Send a formatted, internal message to any user or group
View sent and received messages
Manage intramails
Create mail groups from the list of registered Communicare users

Enabling intramail

To enable intramail, in File > System Parameters > System tab, set Intramail.

When intramail is enabled, an Intramail icon in main Communicare toolbar intramail icon is displayed in the main Communicare toolbar footer.

If you have any unread messages a count is shown in the toolbar footer. To read any unread messages, double-click the Example unread intramail count icon count.

Opening intramail

To display the Intramail window, double-click the message count in the toolbar footer.

The Intramail window functions like an email application. On the tabs:

Received - lists all intramail messages that have been sent to you. Unread messages are shown in bold. Messages sent to you that are not associated with a patient are visible to you only, no other users can have access to view or manage these intramail messages. Messages sent to you that are associated with a patient will be visible to you only within the Intramail window, however they will be accessible to view or manage in the patient's clinical record by any user who has the viewing right associated with the ontramail message and has access to clinical records.
Sent Items - lists all of the intramail messages that you have sent to other users within the system.
Deleted Items - are kept for audit purposes.

Refine the intramails displayed using the filters:

Date range - filter the intramails displayed based on the number of days selected. The default is 7 days, which shows intramails from the last seven days.
Show unread only - for received intramails, if this option is set, list only those intramails that you haven't read
Search - search the subject line of the intramails in the current folder only. To also search the message content, set Include message content.

Composing an intramail

To compose a new intramail message:

Either:
- In the main Communicare toolbar, click intramail icon.
- From the Clinical Record window, in the toolbar, click Message. Intramail messages sent from this window are bound to the selected patient.
- If the Intramail window is open, click New.
In the Intramail - New Message window, click To and select one or more recipients. For more information, see Intramail address book.
In the Subject field, enter a subject for the intramail.
Remember: Searches may be performed on the subject only, so make the subject descriptive.
The patient is already selected if you are sending an intramail from the patient's clinical record. For other methods, if required, add a patient to whom this intramail message relates:
1. Click Patient, and in the Patient Search window, select the patient.
2. If required, customise the patient-related information:
  - Place Mode - select a site from the list mode sites. If you are sending an intramail from the patient's clinical record, you cannot edit the mode.
  - Viewing Right - select the access right associated with viewing the intramail message from the patient's progress notes.
  - Topic - select from the topics that relate to the intramail message.
3. To save the intramail message to a patient's progress notes, set Save message to progress notes.
In the message body, enter your message. Use the text options to apply basic formatting.
Click Send.

If an intramail recipient is listed in the Provider Planned Absence list in Communicare and is absent, an alert message is displayed with the details of the absent providers.

If a patient is selected, any sent Intramail messages are displayed on the Progress Notes and Detail tabs for the given patient, prefixed with Intramail Message. To view a message, double-click it. You cannot edit existing intramail messages.