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Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
Clinical Support
Recalls
Recalls are the elements that make up a care plan. Recalls can be either generated automatically by Communicare or manually created by the user.
Completing recalls
Complete a recall either directly or indirectly.

Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
- Encounters
  Record patient encounters in Communicare using any one of the following methods.
- Medications
  This topic covers all Medications Management functionality within Communicare.
- Clinical Support
  - Investigations and documents
    Communicare receives pathology and imaging results, letters and other documents electronically and sends documents and letters electronically using HL7 messages.
  - Referral Management
    Manage incoming internal and external referrals from a single list.
  - Birth Notifications
    For customers who belong to the Western Australian Country Health Service, use the Birth Notifications module to manage notifications related to births from a single list.
  - Recalls
    Recalls are the elements that make up a care plan. Recalls can be either generated automatically by Communicare or manually created by the user.
    - Automated recalls
      Communicare can automatically create one or more recalls when particular events occur.
    - Manual Recall Creation
      You can create recalls manually for clinical item types that have automated recalls and for certain other Clinical Item Types that do not have automated recalls.
    - Regenerating recalls
      Every time a recall type is edited, the system attempts to rebuild all the automated recalls of that particular type.
    - Completing recalls
      Complete a recall either directly or indirectly.
    - Removing outstanding recalls
      Occasionally, you may want to remove recalls that are no longer relevant from patient records. Before you attempt to remove recalls, or request that Communicare does this for you, check the following information.
    - Immunisation Reviews
      Immunisation Reviews are reminders at set ages to review which immunisations each patient has had, and what immunisations they are due.
    - Recall migration
      If the recall policies for your site or for clinical items change, your site can migrate your recalls using one of the following approaches.
    - Cancer recalls
      Additional clinical items were added in V21 following advice and consultation with the GP Review of Clinical Software for compliance with the National Cancer Screening Guidelines.
  - Datasets
    Datasets are a user-friendly coding system, giving health professionals a standardised way to record data and report on data entered in a patient’s clinical record.

Completing recalls

Complete a recall either directly or indirectly.

To complete a recall directly:

Open the patient's clinical record.
From the Summary > Main Summary > To Do list (or the Detail tab), double-click a recall and select Complete it.
In the clinical item, add values to all the fields that are missing information. Incomplete qualifiers are highlighted with an Incomplete qualifier icon. Tabs with missing information display a warning icon.
Click Save.

Completing a recall changes the recall into a clinical item.

To complete a clinical item indirectly you can add the same clinical item as the one in the recall. This adds the item and completes the recall automatically.

When a clinical item is added that is also found as a recall the system decides automatically what to do. The rules are:

If there is another clinical item of the same type at a later date than the new one, do not do anything extra.
If not, find the oldest recall for this clinical item type and if found, complete the recall. This way adding a clinical item instead of completing the recall is effectively the same thing as completing the recall.

Remember: Adding a clinical item will complete the recall no matter how far in the future it was planned.

14 November 2023