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Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
Clinical Support
Investigations and documents
Communicare receives pathology and imaging results, letters and other documents electronically and sends documents and letters electronically using HL7 messages.
Documents
Documents can be received from external sources, sent from Communicare or added to Communicare.
Delete documents
Use the Browse Documents window to delete documents.

Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
- Encounters
  Record patient encounters in Communicare using any one of the following methods.
- Medications
  This topic covers all Medications Management functionality within Communicare.
- Clinical Support
  - Investigations and documents
    Communicare receives pathology and imaging results, letters and other documents electronically and sends documents and letters electronically using HL7 messages.
    - Documents and results summary
      Use the Documents and Results window to display internal, incoming and outgoing documents and incoming results for any patient at your service.
    - Investigations
    - Documents
      Documents can be received from external sources, sent from Communicare or added to Communicare.
      - Read-only documents
        Read-only documents in Communicare cannot be modified under any circumstances.
      - Add documents
        Documents are the electronic reflection of printed material that is important enough to be recorded in the patient's file. Only add documents to Communicare that cannot be encoded using normal clinical items.
      - Send documents
        Using Communicare you can send documents electronically.
      - Receive documents
        Using Communicare you can receive documents electronically.
      - Delete documents
        Use the Browse Documents window to delete documents.
      - Clinical Document Architecture (CDA)
        Communicare can send and receive CDA documents.
      - Combined Address Book
        The combined address book stores local address book entries and allows you to search multiple, online provider directories.
  - Referral Management
    Manage incoming internal and external referrals from a single list.
  - Birth Notifications
    For customers who belong to the Western Australian Country Health Service, use the Birth Notifications module to manage notifications related to births from a single list.
  - Recalls
    Recalls are the elements that make up a care plan. Recalls can be either generated automatically by Communicare or manually created by the user.
  - Datasets
    Datasets are a user-friendly coding system, giving health professionals a standardised way to record data and report on data entered in a patient’s clinical record.

Delete documents

Use the Browse Documents window to delete documents.

Documents are removed from display but are not deleted from the database.

To delete a document:

Select File > Documents > Browse Documents.
In the Browse Documents window, go the tab which contains the document you want to delete.
For example, go to the Scanned and Attached Documents tab.
Display the document you want to delete.
- If the document has not been processed, to display all unreviewed documents, from the Status field, select Unreviewed.
- To display a reviewed document for a particular date, from the Status field, select Reviewed and select a date range.
Select the document you want to delete and click Delete.
Enter a reason for the removal of the document of at least 5 characters and click OK.

The document is logically deleted.

To display documents that have been deleted, in the Browse Documents window, from the Status field, select Deleted.

In a patient's clinical record, to display deleted documents and other items, on the Detail tab, in the item list, right-click and select Show Deleted Items. Deleted items are prefixed with <Deleted>.

8 October 2025