Transport Management

The Transport Management module enables you to plan transport arrangements and track their outcomes.

Note:
A standard activation fee applies. For more information, contact Communicare Support.
Similar to appointments, transport requirements are booked ahead of the required date, and must be associated with a patient. There are two types of transport requirements:
  • Arranged with patient's knowledge
  • Arranged without patient's knowledge
When a transport requirement is completed, there are several completion statuses:
  • Patient did not attend (only valid for requirements arranged with patient's knowledge)
  • Patient could not be found (only valid for requirements arranged without patient's knowledge)
  • Transport Provided
  • Refused by patient
  • Cancelled by patient
  • Cancelled by service
  • Patient transport by other means
  • Appointment rescheduled
Transport requirements can be arranged from the following locations in Communicare:
  • In the Communicare toolbar, click Transport Management iconTransport Management.
  • When booking an appointment, click Transport.
    • The comments field in the appointment requirements grid is copied to the Comments field in the transport requirement.
    • The user's initials are added to the Operator Initials field
    • The pick up place for the transport requirement is set to the patient's home address
    • The drop off place is set to the encounter place of the appointment
    • The drop off time is set to the time of the appointment
    • The requirement arrangement is set to Arranged with patient's knowledge.

    If you cancel an appointment with an associated transport requirement generated by the appointment booking, you are prompted to also cancel the associated transport requirement.

  • In the Clinical Record toolbar, click Transport. The transport requirement is automatically linked to the current patient, and is set as Arranged with patient's knowledge.
  • When creating a referral using a clinical item, for example, Referral;dentist, click Add Transport Requirement.

    Information included in the referral is transferred to the transport requirement automatically, including patient details. The drop off date and time for transport also default to the appointment date and time on the referral. If changes are made to the referral after the transport requirement is added, the transport requirement is not updated, and vice versa.

    The default values depend on whether it is a From or To referral:
    • For From referrals:
      • Pickup place defaults to the patient's home address
      • Dropoff place defaults to the current encounter place
    • For To referrals:
      • Pickup place defaults to the patient's home address
      • Dropoff place defaults to the Organisation on the referral

Services

When you arrive, start or finish a service and there is an unresolved transport requirement for the current patient, you are prompted to resolve the transport requirement. You can enter a transport provider, and determine the completion status for the requirement, or leave it unresolved if necessary.