User Lock Conflicts

Sometimes there are data entry conflicts and the database is locked to protect the integrity of the clinical record.

Use Tools > User Lock Conflicts to manage user lock conflicts. Only System Administrators can access this window.

The User Lock Conflicts window lists all the active connections to the database other than the current, logged in user.
Example User Lock Conflicts window
Note:
An entry in the User Lock Conflicts window does not necessarily indicate that there is a problem. If you see a user in the list, you should not clear their session unless they are getting messages advising that the record is locked. For example:
Example user lock conflict message
User lock conflicts can occur in the following circumstances:
  • When multiple users attempt to edit the same information
  • If a single user has multiple sessions on different computers
  • If there are network problems
Note:
Only use unlock to resolve user conflicts as a last resort.
To resolve a user lock conflict:
  1. Ask the user with the user lock to log off before proceeding. It is easier for the user to close Communicare prior to clearing the lock conflicts.
    Warning:
    Do not clear a lock conflict without talking to the user. The unlock will affect their active service and will disconnect them from whatever work they are completing at the time. Do not proceed until the user is ready to close Communicare and for the lock conflict to be cleared.
  2. Select the user in the User Lock Conflicts window.
  3. Click Unlock.

The user is disconnected from the database, the user lock is resolved and the user lock conflict is cleared.

THe user should now be able to log in again.