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Integrations
Communicare integrates with National and State services, external reporting solutions and utilities that expand Communicare's reporting and other capabilities.
Services Australia
Communicare interacts with Services Australia web services.
PRODA
In Communicare V21.3 and later Communicare authenticates to Services Australia using PRODA.
Configuring Communicare for Online Claiming
After you have advised Communicare Support of the PRODA device activation code, we will process the activation on our end, and configure Communicare’s System Parameters to connect to Services Australia.

Integrations
Communicare integrates with National and State services, external reporting solutions and utilities that expand Communicare's reporting and other capabilities.
- Services Australia
  Communicare interacts with Services Australia web services.
  - PRODA
    In Communicare V21.3 and later Communicare authenticates to Services Australia using PRODA.
    - Configuring Communicare for Online Claiming
      After you have advised Communicare Support of the PRODA device activation code, we will process the activation on our end, and configure Communicare’s System Parameters to connect to Services Australia.
  - Online Patient Verification
    Online Patient Verification (OPV) is the process where a single patient's Medicare card number is sent to Services Australia and is validated against the details that Medicare holds.
  - Enterprise Patient Verification
    Enterprise Patient Verification (EPV) validates the Medicare card details automatically for all patients in the database that haven't been checked recently in one submission to Services Australia.
  - Services Australia interaction defaults
    In Communicare V21.3 and later, the CCareQueue_ServicesAustralia service manages integration between Communicare and the Services Australia web service.
  - HI Service
    The Healthcare Identifier Service (HI Service) is a module that communicates with Medicare.
- Australian Immunisation Register
  The Australian Immunisation Register (AIR) is a national register that records all vaccines given to all people in Australia.
- Data Synchronisation
  Data Synchronisation (DataSync) enables medical professionals to run clinics and deliver services in some of the most remote and isolated regions of Australia.
- Key Performance Indicators
  Health service management personnel can collate, analyse and report on National Key Performance Indicators and state-based Key Performance Indicators using Communicare.
- Government Reporting Tool
  Use the Government Reporting Tool (GRT) to extract primary health care key performance indicators (nKPIs) for indigenous people from Communicare, analyse the data and directly upload the data to the Health Data Portal.
- HealthTracker
  Communicare can be integrated with The George Institute HealthTracker™, a decision support system developed by the researchers at The George Institute for Global Health to assist primary care health staff in best practice management and prevention of cardiovascular disease, diabetes and chronic kidney disease.
- MeHR
  My Electronic Health Record Service (MeHR) allows Communicare users in the Northern Territory to submit details of a patient's health record and consultations to a central repository. Registered users also have access to this repository.
- My Health Record
  A My Health Record is a secure, electronic record of a patient's medical history, stored and shared in a network of connected systems, which brings key health information from a number of different systems together and presents it in a single view.
- National Cancer Screening Register
  Communicare integrates with the National Cancer Screening Register (NCSR).
- HealthLink SmartForms
  Communicare integrates with HealthLink SmartForms to enable you to send structured eReferrals.
- Titanium & ISOH
  Communicare can interface with the Information System for Oral Health (ISOH) or Titanium.
- Virtual health monitoring
  Communicare can be configured to integrate with virtual health monitoring applications such as My Care Manager (MCM).
- WACHS Features
  This topic provides help for WACHS-related features.
- Cardiovascular Risk
  Record cardiovascular risk in Communicare.

Configuring Communicare for Online Claiming

After you have advised Communicare Support of the PRODA device activation code, we will process the activation on our end, and configure Communicare’s System Parameters to connect to Services Australia.

We will notify you when your configuration is complete.

System Administrators can check the progress on the File > System Parameters > Web Services tab. If Enable Medicare Services Australia is set and the fields are populated, the set up is nearly complete.

After you receive confirmation that the set up is complete, do the following:

Add your Minor ID to the Location ID field in File > Organisation Maintenance > organisation > Electronic Claims tab.
Use your highest, organisation-level Minor ID here. You can override the Minor ID at the encounter place level.
If required, update the Minor ID for each encounter place that you want to claim under a different Minor ID in the HIC Minor Location ID field in File > Reference Tables > Encounter Place > encounter place. You needn’t update encounter places you want to claim under the Minor ID from step 1.
For each encounter place that will be used for claiming, enter the encounter place device ID in the PRODA Device ID field in File > Reference Tables > Encounter Place > encounter place.
Ensure that each claiming provider has a Medicare provider number included for each encounter place they will be claiming from in File > Providers > provider, Provider Number column.

You will now be able to submit bulk bill claims to Medicare.

9 February 2024