Opening Intramail

If you have any unread intramail messages, a count is shown in the footer in the main Communicare toolbar.

To read any unread messages and display the Intramail window, double-click the Example unread intramail count iconIntramail count in the toolbar footer.

The Intramail window functions like an email application. On the tabs:
  • Received - lists all intramail messages that have been sent to you.

    Unread messages are shown in bold. The Intramail window opens with the first row selected and marked as read. To toggle a message as read or unread, select the message and in the toolbar, click Mark as Read/Unread iconMark as Unread or Mark as Read/Unread iconMark as Read.

    Messages sent to you that are not associated with a patient are visible to you only, no other users can have access to view or manage these intramail messages. Messages sent to you that are associated with a patient will be visible to you only within the Intramail window, however they will be accessible to view or manage in the patient's clinical record by any user who has the viewing right associated with the intramail message and has access to clinical records. You can reply to and forward emails as normal.

    Tip:
    To open a patient's record from an intramail, in the message, click the patient's name in the Patient field.

    The count of unread messages in the Communicare footer is updated as messages are read.

  • Sent Items - lists all of the intramail messages that you have sent to other users within the system.
  • Deleted Items - are kept for audit purposes
    To delete an intramail:
    1. In the Intramail window, select the message.
    2. Click Delete.
    If the intramail is associated with a patient, it is still listed on the Detail tab and displayed on the Progress Notes tab from where it can be opened.
Refine the intramail messages displayed using the filters:
  • Date range - filter the intramails displayed based on the number of days selected. The default is 7 days, which shows intramails from the last seven days.
  • Show unread only - for received intramails, if this option is set, list only those intramails that you haven't read
  • Search - search the subject line of the intramails in the current folder only. To also search the message content, set Include message content.