Using Offline Data Sync – Protect Your Data
September 13, 2021
We’ve recently seen a number of Service Desk tickets raised reporting that Offline Data Sync files have not successfully uploaded overnight.
Correcting this problem requires careful analysis and can be significantly complicated by time. The longer you wait to correct it, the more difficult it is to remediate and the greater risk to inconsistencies.
If you’re using Offline Data Sync, please ensure that your local Communicare Administrator (if you are hosted locally) or your IT support team (if you are using a Terminal Server) are checking that the data sync files have moved through the “Results” Folder. Our Tips and Tricks Week 117 issues with results article shows you how to access the required “Results folder”. Data sync files come into the same Results folder – they look like this:
Please ensure that you look for the correct date in the file. The date to look for is the date in the file name (e.g. 2021-05-14, as per the first record in the screenshot above). If it is today’s date, the file should disappear tomorrow. If the date is in the past, then please submit a ticket to the Communicare Service Desk to request an upgrade so that we can assist you to rectify the issue and complete the Data Sync process.