WebServices and ePrescribing
October 24, 2022
New Technology for Communicare to support WebServices and ePrescribing
The introduction of the new Services Australia authentication using their WebServices protocol gave us the ability to use innovative cloud-based technology to improve Communicare customer experience, with improved performance and reliability to support Services Australia interactions.
Leveraging the Communicare Next Generation Technology hosted on Microsoft Azure Cloud Services, Communicare is able to send encrypted data from your database via the central cloud service to support Medicare, AIR and NCSR communications with Services Australia. This delivers a number of benefits for Communicare sites, including:
- improved communication between your Communicare database and Services Australia;
- the Communicare interface will be able to more easily adapt to future changes made by Services Australia, generally without a Communicare upgrade; and
- faults that may arise from changes to Services Australia messaging or protocols can be more easily fixed centrally without the need for a Communicare upgrade.
For ePrescribing in Communicare, eRX is the underlying prescription delivery service (PDS). Using similar cloud-based technology as with Services Australia WebServices authentication, our new implementation for ePrescribing uses a Communicare service that publishes the scripts to our secure cloud Script Exchange, which transmits the scripts to an eRx enterprise adapter. Currently each Communicare client has their own eRx service on their server restricting visibility of any failure between the two – this means that the individual sites or pharmacies must identify when eRx and/or barcodes are not working.
Our new implementation using the Microsoft Azure Cloud Services will improve the experience and future-proof it to handle the demands of ePrescribing going forward. With the new implementation of the Communicare secure cloud script exchange, benefits to customers will include:
- our ability to proactively detect any issues, and provide an early, pre-emptive response;
- a more granular life cycle of submissions to both eRx for both paper and ePrescriptions;
- reduced risk to interruption of your access to eRx with NASH certificate changes as eRx will no longer rely on your NASH or PKI certificate.
