Important: Communicare Secure Messaging Update
May 23, 2025
Important: Ensure that your Communicare Administrator and/or team reviews and actions the below information if your organisation utilises secure messaging.
Many Communicare customers utilise Telstra Health’s Argus Secure Messaging to send and receive clinical information (such as referrals, discharge summaries, and test results) with healthcare providers and the government.
Following last year’s announcement that Telstra Health’s Argus Secure Messaging had been acquired by HealthLink, we wanted to share an update for Communicare customers who have yet to begin their transition from Argus to HealthLink Secure Messaging.
Transition timelines
HealthLink are in the process of bringing Argus users into the extensive HealthLink national network, including their secure healthcare message delivery, eReferrals and SmartForms.
HealthLink have advised that all Argus customers will need to transition to HealthLink Secure Messaging by 30 September 2025 to ensure the seamless continuation of message delivery.
Action: Set up your HealthLink account
If you have not already done so, please set up an account with HealthLink and follow any instructions to install relevant HealthLink programs (e.g. HealthLink Client, HealthLink Eventlog) on your server.
Further information will be sent in the coming weeks around next steps to support your transition to HealthLink.
Getting support
Please contact the HealthLink Support team if you have any questions about creating your HealthLink account, or reach out to Telstra Health’s Argus or Communicare Support Desk for any relevant enquiries:
- HealthLink:
You can contact the HealthLink Support team at: transition@health.link.net or by calling 1800 125 036. - Argus:
You can contact Argus support at: argussupport@health.telstra.com or by calling 1800 952 282. - Communicare:
For Communicare help and support, please submit a ticket to the Communicare Service Desk.