Communicare Support

If you run into problems using Communicare, you can always get help from us.

For support and information about Communicare, create a request in the Communicare Support portal (

Include as much information in the request as you can and follow these guidelines:
  • If you include patient information, for patient confidentiality, use the Patient ID instead of the patient’s name.
  • If you include screenshots, ensure that you conceal both the patient’s name and date-of-birth.

For urgent problems or issues with using the portal, call 1800 798 441 to speak to a support team member.

If reporting a problem, before contacting us, try to replicate the problem. It also helps to write down the problem and the circumstances under which it occurred.