Home
Admininstration
Communicare Administrators can tune the way in which Communicare works at your health clinic using the configuration, tools and task information.
System Administration
Address Book
The address book stores local address book entries and address book entries that are linked to external services such as the Enterprise Provider Directory and source/Address_Book_PDS.html.
Provider Directory Service
Use the Search Provider Directory Service window to search the PDS for an individual or organisation and create a record in your local address book.

Admininstration
Communicare Administrators can tune the way in which Communicare works at your health clinic using the configuration, tools and task information.
- System Administration
  - System Parameters
    If you belong to the System Administrators user group, you can configure Communicare by setting system parameters.
  - Organisation Maintenance
    Configure Communicare for your organisation by setting organisation parameters. Changes to organisation parameters affect the Communicare system for the organisation and all workstations.
  - User Groups
    Users of the Communicare system are organised into groups. Rights to access various parts of Communicare are given to these groups of users.
  - Address Book
    The address book stores local address book entries and address book entries that are linked to external services such as the Enterprise Provider Directory and source/Address_Book_PDS.html.
    - Address Book Entry
      Use the Address Book Entry window to maintain the details of people, organisations and places.
    - Address Book Search
    - Enterprise Provider Directory
      The Enterprise Provider Directory (EPD) is a central directory available online for searching through all medical sites, services and practitioners.
    - Provider Directory Service
      Use the Search Provider Directory Service window to search the PDS for an individual or organisation and create a record in your local address book.
  - Reference Tables
  - Appointment Session Templates
    Appointment Session Templates identify when appointments can be made, in a general way. They are used as a template for creating the sessions into which appointments are actually booked.
  - Providers
    The Providers window lists clinicians who have been added to Communicare as providers at your health service.
  - Medicare Number Import
  - Patient Import
  - Communicare Security
  - Daily Process Service
  - Automatic Patient Status Change
  - Terminal Server and Communicare
    The Communicare client can be installed on a Terminal Server.
  - Backup Regimes
    Backups of your Communicare database are critical for business continuity in the event of a disaster. Communicare is automatically backed up to the server nightly. Your site should take regular backups of these backups.
  - Disaster Recovery
    In the event of disaster, call Communicare Support on 1800 798 441 and follow these steps to recover your data.
  - File Transfer
    Communicare demos and updates are available from the Communicare User Portal - Help and Support tab.
  - Firewall Configuration
  - Upgrades
    Communicare upgrades are performed remotely by Communicare Support at a time arranged with the system administrator.
  - Database Connection Settings
  - Central Data Update
    This program allows a specific set of Clinical Item definitions to be centrally maintained and distributed to user sites by Communicare. These centrally maintained Clinical Item definitions are referred to as "central" items.
  - Terms Conversion
    Together with your Implementation Consultant, when your site goes live with Communicare, a clinician with Administrator user privileges can use the Terms Converter tool to convert local terms into centrally maintained terms, for example, ICPC-2 PLUS terms.
  - CAT Export Tool
    Use the CAT Export Tool to export datasets defined by the Improvement Foundation, from Communicare as XML.
  - Background Processes
    Communicare runs a number of server-side background processes that integrate with various external services.
- Tools
  Use these tools to help manage Communicare.
- Regular Administrator Tasks
  There are several regular maintenance tasks for the Communicare Administrator to perform.

Provider Directory Service

Use the Search Provider Directory Service window to search the PDS for an individual or organisation and create a record in your local address book.

Before you can search the Provider Directory Service (PDS), first configure the PDS service and enable the Address Book Integration - ADHA PDS module. For more information, see Modules.

To search the PDS, you must belong to a user group that has the Address Book Maintenance system right.

To add an individual or organisation from the PDS to your local Communicare address book:

Select Tools > Address Book Search.
In the Address Search Book window, enter a name or organisation.
If a result is listed and it displays the PDS icon, the result is already linked to the PDS.
If no results are returned, click Search PDS.
In the Search Provider Directory Service window, do either of the following and click Search.
- On the Individual tab, in the Full name field, enter the name for which you want to search.
- On the Organisation tab, in the Practice name field, enter the organisation for which you want to search.
Select a result and click Create.

The contact is added to the local Communicare address book, prefixed with the PDS icon.

If there have been any changes to the contact in the PDS database, the contact is updated from the PDS when the CCareQueue_SMD service is run. Any changes you make to the contact locally are overwritten from the PDS each time the GracePeriodHours is reached.

If a contact is removed from the PDS, it is also removed from your local address book. If you delete a PDS contact from your local address book, the PDS is not affected. To add the contact back into your local address book, repeat the PDS search above.