If you run into problems using Communicare, you can always get help from us.

For information about Communicare, visit the Communicare User Portal. If you need more help, go the Communicare User Portal - Help and Support tab.

If you still need help, create a support request and we'll get back to you.

Include as much information in the request as you can and follow these guidelines:
  • If you include patient information, for patient confidentiality, use the Patient ID instead of the patient’s name.
  • If you include screenshots, ensure that you conceal both the patient’s name and date-of-birth.
Fastpath: For urgent problems or issues with using the portal, call 1800 798 441 to speak to a support team member.

If reporting a problem, before contacting us, try to replicate the problem. It also helps to write down the problem and the circumstances under which it occurred.