Request Remote Assistance (Quick Support)

QuickSupport / TeamViewer

To run quick support, click on the QuickSupport link down at the bottom right of the Communicare website: and follow the instructions of your support consultant.

Request Remote Assistance (from within Communicare)

Run only when instructed by Communicare Support.

In order to invoke Request Remote Assistance using the keyboard press and hold CTRL and then press F2.

Requesting Remote Assistance will allow Communicare Support to have a live view of your screen so we can help you better.

Windows 7 and Windows 8

If you are running Windows 7 or 8, please change the theme to use 'Windows Classic'.
  • Right click on the desktop
  • Select Personalize
  • Select Theme (second last item)
  • Note the name of your current Theme (usually 'Windows Vista')
  • Select 'Windows Classic'
  • Press OK
  • Wait a while
  • Close the Personalization window

Your computer screen will now look different, but Communicare and most other applications will still work (faster).

This interface is much less graphically intensive and will not create enormous network traffic, and a slow response, when we are trying to help.

When you have finished with Remote Assistance, you may return to your normal theme, if you wish, by following the same procedure above and selecting your original theme.