Recalls are the elements that make up a care plan. Recalls can be either generated automatically by Communicare or manually created by the user.

A recall is an event that is planned (it has a planned date) but has not yet occurred (it has no actual or performed date). Recalls are commonly generated for procedures and immunisations, but may also be generated for other clinical item types, provided that the clinical item type is recallable. For more information about how a clinical item type is made recallable, see Clinical Item Type Properties - General tab.

All patient recalls have a date on which the recall is due (the planned date) and a recall purpose or reason (a clinical item type).

Automated recall types are defined in the Communicare database. Your Communicare Administrator can add new automated recall types or remove existing ones. Only automated recall types that are enabled are used by Communicare to generate recalls.
Tip: For a full list of automated recall types, run Report > Reference Tables > Automated Recall Types.

The Communicare automated recall mechanism automatically generates recalls and displays them for review. You can change or delete one or more of the recalls generated, or accept the recalls without change.

Once a recall is generated it is treated the same as other clinical items and can, for example, be deleted.

All recalls that apply to a patient are listed in the patient's clinical record, Summary > Main Summary > To Do list.

Incomplete Referrals

The To Do list not only shows recalls, it also shows incomplete referrals. These may be referrals that have been made but there is no confirmation or appointment date yet known, or referrals that have an appointment date but the outcome has not been recorded yet.

Overdue recalls can be managed in the following way:
  • If the referral is no longer required it can be cancelled in the same manner as a recall.
  • If an appointment date or other response from the referree has been received, double-click on the referral and enter the details. Until there is an appointment date, the referral is ordered by the date of referral. Once there is an appointment date this becomes the date of the referral.
  • Once a referral is complete, double-click on the referral and enter a date completed. The referral is removed from the To Do list and added to the Detail tab of the clinical record.