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Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
Encounters
Record patient encounters in Communicare using any one of the following methods.
Service Recording
In Communicare, a service is where a patient interacts with a service provider. In general, it means to have a consultation with a health care provider, that is, a Doctor, Nurse, or Healthworker.
Service Record Filter Selections
Use the Service Record Filter Selections window to determine which service records are displayed in the Service Recording window.

Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
- Encounters
  Record patient encounters in Communicare using any one of the following methods.
  - Service Recording
    In Communicare, a service is where a patient interacts with a service provider. In general, it means to have a consultation with a health care provider, that is, a Doctor, Nurse, or Healthworker.
    - Recording a Service
      For each patient encounter, record a service.
    - Recording Telehealth Consultations
      Use one of these encounter modes to record telehealth services.
    - Service Selector
      When you open the clinical record for a patient or add a service recording, and a service has already been provided for that patient today, those services are listed in the Service Selector window.
    - Starting a Service
      Every time you open a clinical record, a service is started. You have the option of keeping the service or not when you close the clinical record.
    - Closing a Clinical Record
      To complete a service, close the clinical record.
    - Changing to a Different Service
      If you were part of a past service, you can edit that service.
    - Service Record
      Use the Service Record window to set the provider and encounter place and mode, record billing details and set any requirements.
    - Service Record Filter Selections
      Use the Service Record Filter Selections window to determine which service records are displayed in the Service Recording window.
    - Service Record status
    - Provider Mode Place Selection
      The Provider, Mode and Place and Program window is displayed when you open a clinical record and Communicare is unable to identify the provider and mode-place for opening the clinical record.
    - Preselecting the Provider
      You can set the Provider, Encounter Place, Encounter Mode and optional Program used for all future services.
    - Medicare Assignment Form
      You can print patient and service details to a Medicare form ready for signing.
  - Clinical Records
    The clinical record comprises all clinical information recorded for a patient in Communicare by your health service. It includes clinical items and recalls.
- Medications
  This topic covers all Medications Management functionality within Communicare.
- Clinical Support

Service Record Filter Selections

Use the Service Record Filter Selections window to determine which service records are displayed in the Service Recording window.

To display the Service Record Filter Selections window, in the Service Recording window, click Filter icon Filter.

You can refine the services displayed by service progress, claim status, date, provider, place, mode and speciality.

Select the type of service records to display. Click the status buttons to change the patients displayed, for example, to view only those patients waiting and currently in consultation. Select from:

Booked
Waiting
Started
Paused
Finished
Withdrawn
Cancelled

To display services for dates other than today, select a date in the calendar.

To display finished appointments displayed based on their bulk bill claim status, set Claim Status and select from the following statuses:

Claimed - a claim has been made. Claims that have a status of Sending for Processing are included provided they meet the other filter criteria.
Unclaimed - a claimable service has not yet been claimed. This filter will include claims which are unclaimable, which will appear with no status icon.
Not claimable - the service has been marked as not claimable.

You can limit services to those for a specific provider or select (all providers) to show consultations for all providers. It will not filter services that do not have a provider yet.

You can also restrict the services displayed to a particular Encounter Place. Select an Administrative Encounter Place to show services from all Service Encounter Places that belong to it.

Use speciality filters to limit the display to only those services that have a provider with the chosen speciality or specialities. It will not filter services that do not have a speciality yet.

To include services for fictitious patients, set Include Fictitious Patients.

To include services for deceased patients, set Include Deceased Patients.

14 November 2023