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Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
Clinical Support
Recalls
Recalls are the elements that make up a care plan. Recalls can be either generated automatically by Communicare or manually created by the user.
Automated recalls
Communicare can automatically create one or more recalls when particular events occur.
Effect of Patient Date Of Birth on Recall Generation
Automated recall creation can be controlled by the age of the patient. An automated recall type can be designated as specific to a patient older than or younger than defined ages or within an age range.

Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
- Encounters
  Record patient encounters in Communicare using any one of the following methods.
- Medications
  This topic covers all Medications Management functionality within Communicare.
- Clinical Support
  - Investigations and documents
    Communicare receives pathology and imaging results, letters and other documents electronically and sends documents and letters electronically using HL7 messages.
  - Referral Management
    Manage incoming internal and external referrals from a single list.
  - Birth Notifications
    For customers who belong to the Western Australian Country Health Service, use the Birth Notifications module to manage notifications related to births from a single list.
  - Recalls
    Recalls are the elements that make up a care plan. Recalls can be either generated automatically by Communicare or manually created by the user.
    - Automated recalls
      Communicare can automatically create one or more recalls when particular events occur.
      - Automated Recall Types
        Automated recall types control the automatic generation of recalls. They can be edited by the Communicare Administrator.
      - Automated Recall Events
        Recalls are automatically generated when these events occur.
      - Automated Recall Confirmation
        Before an On Completion or On Presentation recall is generated, the Confirm Automated Recall window is displayed.
      - Recalls Generated by Multiple Events
        Some automated recalls are generated by multiple events.
      - Effect of Patient Date Of Birth on Recall Generation
        Automated recall creation can be controlled by the age of the patient. An automated recall type can be designated as specific to a patient older than or younger than defined ages or within an age range.
      - Effect of Patient Sex on Recall Generation
        Automated recall creation can be controlled by the sex of the patient, that is an automated recall type can be designated as specific to a patient of a certain birth sex.
      - Effect of Aboriginality on Recall Generation
        Automated recalls can be restricted to those who identify as Aboriginal or Torres Strait Islander.
    - Manual Recall Creation
      You can create recalls manually for clinical item types that have automated recalls and for certain other Clinical Item Types that do not have automated recalls.
    - Regenerating recalls
      Every time a recall type is edited, the system attempts to rebuild all the automated recalls of that particular type.
    - Completing recalls
      Complete a recall either directly or indirectly.
    - Removing outstanding recalls
      Occasionally, you may want to remove recalls that are no longer relevant from patient records. Before you attempt to remove recalls, or request that Communicare does this for you, check the following information.
    - Immunisation Reviews
      Immunisation Reviews are reminders at set ages to review which immunisations each patient has had, and what immunisations they are due.
    - Recall migration
      If the recall policies for your site or for clinical items change, your site can migrate your recalls using one of the following approaches.
    - Cancer recalls
      Additional clinical items were added in V21 following advice and consultation with the GP Review of Clinical Software for compliance with the National Cancer Screening Guidelines.
  - Datasets
    Datasets are a user-friendly coding system, giving health professionals a standardised way to record data and report on data entered in a patient’s clinical record.

Effect of Patient Date Of Birth on Recall Generation

Automated recall creation can be controlled by the age of the patient. An automated recall type can be designated as specific to a patient older than or younger than defined ages or within an age range.

Note: The patient's age is displayed at the top of the clinical record and should be checked as a part of confirming the patient's identity before using the clinical record. This simple precaution will avoid the risk of inconsistent recalls due to significant changes in patient's dates of birth.

OnRegistration recalls are always generated to fall due at a particular patient age.

If a patient is recorded without a date of birth:

OnRegistration recalls are not created until a date of birth is entered.
OnCompletion and OnPresentation recalls which would normally have been filtered out due to the patient's age are generated regardless.
When a patient age exceeds the upper age limit of an automated recall, the recall is not deleted.

If the patient's Date of Birth is altered, existing OnRegistration recalls are deleted and recreated. However, other recalls that have been suppressed or deleted on the basis of patient age are not recreated. This is unlikely to be significant provided the changes are either small or are made before there has been significant activity in the patient's clinical record. Significant changes to a patient's date of birth, such that an adult becomes a child, when adult recalls have already been completed or cancelled will result in inconsistent recalls.

14 November 2023