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Administrative
Add and manage patients, manage appointments and manage transport.
Patients
Communicare uses the term Patient to refer to the clients of a health service.
Patient alert
If an alert is added to a patient's biographic information, a pop-up alert is displayed when the patient's record is opened.

Administrative
Add and manage patients, manage appointments and manage transport.
- Patients
  Communicare uses the term Patient to refer to the clients of a health service.
  - Biographics
  - Information Sharing Consent
    Health Services have access to any information they have recorded internally. If you have a single database in your organisation used by multiple health services, you can also share information recorded by other health services with the clients' consent.
  - Patient Search
    Use the patient search to select and work with the patient's record, or create a new record.
  - Browse For Duplicate Patient Records
    Use Browse For Duplicate Records to locate all patient records that could be duplicates, based on name, sex and date of birth.
  - Adding a New Patient
    When a patient first makes contact with your encounter place, and before you provide a service to that patient, add a patient record.
  - Current Status
    Use Current status to indicate a person's primary relationship to your health service.
  - Group Memberships
    Use the Group Membership window to review the dates on which a patient joined or exited a group.
  - Deleting a Patient
    You can delete fictitious patients from Communicare.
  - Duplicate patient checks
    When a patient is added to Communicare, a series of checks are done in an attempt to identify and prevent duplicate entries.
  - Recording the death of a patient
    In Communicare, record when a patient dies. Deceased patients are excluded from many reports but will continue to be included if not marked as deceased.
  - Patient merge
    When a patient has been recorded twice in Communicare, use patient merge to combine the two records.
  - Patient alert
    If an alert is added to a patient's biographic information, a pop-up alert is displayed when the patient's record is opened.
  - Background Work window
    The background work window is displayed when Communicare is busy and you must wait for the described background process to complete before proceeding with other actions.
  - Registering patients with MHR
    If the My Health Record Assisted Registration module is enabled in System Rights and you belong to a user group with the My Health Record Assisted Registration system right, you can register patients with My Health Record.
- Appointments
  Use Communicare appointments to book future appointments and record services provided without an appointment, for example, walk-in patients.
- Transport
  Communicare offers two ways of managing transport services.

Patient alert

If an alert is added to a patient's biographic information, a pop-up alert is displayed when the patient's record is opened.

Each time a user logs in to Communicare, the pop-up alert is displayed once in the following situations:

When an appointment is made
When a service record is created
When the patient's clinical record is opened
When a patient with a booked appointment arrives and is checked in

If the user logs out and logs back in again, the pop-up alert is again displayed once.

To add a pop-up alert to a patient record, in the patient's biographics record, go to the Administration tab, and in the Popup alert notes field, enter an alert.

When the Patient Alert window is displayed, you can take one of the following actions:

To update the alert, in the Patient Alert window, Message field, enter new information and click Keep with changes.
To close the alert if it is still relevant as-is, click Keep without changes.
To remove the patient alert because it is no longer relevant, click Delete. The alert is removed from the database for all users.

14 November 2023