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Integrations
Communicare integrates with National and State services, external reporting solutions and utilities that expand Communicare's reporting and other capabilities.
Services Australia
Communicare interacts with Services Australia web services.
HI Service
The Healthcare Identifier Service (HI Service) is a module that communicates with Medicare.
Viewing Healthcare Identifier History
Healthcare Identifier History displays all Healthcare Identifier records in reverse chronological order, with their last known statuses.

Integrations
Communicare integrates with National and State services, external reporting solutions and utilities that expand Communicare's reporting and other capabilities.
- Services Australia
  Communicare interacts with Services Australia web services.
  - PRODA
    In Communicare V21.3 and later Communicare authenticates to Services Australia using PRODA.
  - Online Patient Verification
    Online Patient Verification (OPV) is the process where a single patient's Medicare card number is sent to Services Australia and is validated against the details that Medicare holds.
  - Enterprise Patient Verification
    Enterprise Patient Verification (EPV) validates the Medicare card details automatically for all patients in the database that haven't been checked recently in one submission to Services Australia.
  - Services Australia interaction defaults
    In Communicare V21.3 and later, the CCareQueue_ServicesAustralia service manages integration between Communicare and the Services Australia web service.
  - HI Service
    The Healthcare Identifier Service (HI Service) is a module that communicates with Medicare.
    - Viewing Healthcare Identifier History
      Healthcare Identifier History displays all Healthcare Identifier records in reverse chronological order, with their last known statuses.
- Australian Immunisation Register
  The Australian Immunisation Register (AIR) is a national register that records all vaccines given to all people in Australia.
- Data Synchronisation
  Data Synchronisation (DataSync) enables medical professionals to run clinics and deliver services in some of the most remote and isolated regions of Australia.
- Key Performance Indicators
  Health service management personnel can collate, analyse and report on National Key Performance Indicators and state-based Key Performance Indicators using Communicare.
- Government Reporting Tool
  Use the Government Reporting Tool (GRT) to extract primary health care key performance indicators (nKPIs) for indigenous people from Communicare, analyse the data and directly upload the data to the Health Data Portal.
- HealthTracker
  Communicare can be integrated with The George Institute HealthTracker™, a decision support system developed by the researchers at The George Institute for Global Health to assist primary care health staff in best practice management and prevention of cardiovascular disease, diabetes and chronic kidney disease.
- MeHR
  My Electronic Health Record Service (MeHR) allows Communicare users to submit details of a patient's health record and consultations to a central repository. Registered users also have access to this repository.
- My Health Record
  A My Health Record is a secure, electronic record of a patient's medical history, stored and shared in a network of connected systems, which brings key health information from a number of different systems together and presents it in a single view.
- National Cancer Screening Register
  Communicare integrates with the National Cancer Screening Register (NCSR).
- Titanium & ISOH
  Communicare can interface with the Information System for Oral Health (ISOH) or Titanium.
- Virtual health monitoring
  Communicare can be configured to integrate with virtual health monitoring applications such as My Care Manager (MCM).
- WACHS Features
  This topic provides help for WACHS-related features.

Viewing Healthcare Identifier History

Healthcare Identifier History displays all Healthcare Identifier records in reverse chronological order, with their last known statuses.

Statuses

The following table explains Healthcare Identifier statuses:

Table 1. Healthcare Identifier statuses
Number Status	Record Status	Meaning
Active	Verified	The record has been confirmed as active and verified by the HI Service, and should be available for use in Communicare.
Unknown	Unknown	The record has not been confirmed as active, has not been verified or is invalid, and is not available for use in Communicare.

14 November 2023