If you run into problems using Communicare, you can always get help from us.

For help and support, go the Communicare User Portal - Help and Support tab for general information and further links.

If you still need help, create a support request and we'll get back to you.

Include as much information in the request as you can and follow these guidelines:
  • If you include patient information, for patient confidentiality, use the Patient ID instead of the patient’s name.
  • If you include screenshots, ensure that you conceal both the patient’s name and date-of-birth.
Fastpath: For urgent problems or issues with using the portal, call 1800 798 441 to speak to a support team member.

If reporting a problem, before contacting us, try to replicate the problem. It also helps to write down the problem and the circumstances under which it occurred.