Home
Administration
Communicare Administrators can tune the way in which Communicare works at your health clinic using the configuration, tools and task information.
System Administration
System administration functions affect all Communicare users and should be used with care.
Communicare Logs
Adjust the level of detail recorded in Communicare logs if required.

Administration
Communicare Administrators can tune the way in which Communicare works at your health clinic using the configuration, tools and task information.
- System Administration
  System administration functions affect all Communicare users and should be used with care.
  - System Parameters
    If you belong to the System Administrators user group, you can configure Communicare by setting system parameters.
  - Organisation Maintenance
    Configure Communicare for your organisation by setting organisation parameters. Changes to organisation parameters affect the Communicare system for the organisation and all workstations.
  - User Groups
    Users of the Communicare system are organised into groups. Rights to access various parts of Communicare are given to these groups of users.
  - Reference Tables
  - Appointment Session Templates
    Appointment Session Templates identify when appointments can be made, in a general way. They are used as a template for creating the sessions into which appointments are actually booked.
  - Providers
    The Providers window lists clinicians who have been added to Communicare as providers at your health service.
  - Medicare Number Import
    Patient Medicare numbers can be imported directly from files provided by Medicare Australia.
  - Patient Import
  - Communicare Security
    Communicare's security scheme is designed to be easy to maintain yet effective. It works on 3 layers: SYSDBA, ADMINISTRATOR, MEDISYS.
  - Daily Process Service
  - Automatic Patient Status Change
  - Terminal Server and Communicare
    The Communicare client can be installed on a Terminal Server.
  - Backup Regimes
    Backups of your Communicare database are critical for business continuity in the event of a disaster. Communicare is automatically backed up to the server nightly. Your site should take regular backups of these backups.
  - Disaster Recovery
    In the event of disaster, call Communicare Support on 1800 798 441 and follow these steps to recover your data.
  - File Transfer
    Communicare demos and updates are available from the Communicare User Portal - Help and Support tab.
  - Firewall Configuration
  - Upgrades
    Communicare upgrades are performed remotely by Communicare Support at a time arranged with the system administrator.
  - Database Connection Settings
  - Central Data Update
    This program allows a specific set of Clinical Item definitions to be centrally maintained and distributed to user sites by Communicare. These centrally maintained Clinical Item definitions are referred to as central items.
  - Terms Conversion
    Together with your Implementation Consultant, when your site goes live with Communicare, a clinician with Administrator user privileges can use the Terms Converter tool to convert local terms into centrally maintained terms, for example, ICPC-2 PLUS terms.
  - CAT Export Tool
    Use the CAT Export Tool to export datasets defined by the Improvement Foundation from Communicare as XML. These XML datasets can then be loaded into PEN CS' Clinical Audit Tool (CAT).
  - Background Processes
    Communicare runs a number of server-side background processes that integrate with various external services.
  - Communicare Logs
    Adjust the level of detail recorded in Communicare logs if required.
- Tools
  Use these tools to help manage Communicare.
- Regular Administrator Tasks
  There are several regular maintenance tasks for the Communicare Administrator to perform.

Communicare Logs

Adjust the level of detail recorded in Communicare logs if required.

There are two main applications required to use Communicare and take advantage of all its most advanced features.

Communicare - the main application installed on each client machine
Communicare.Classic.Service - a service installed on the Communicare server machine, which the main application talks to for certain functionality, such as ePrescribing & HealthLink SmartForms

Each executable generates local log files, the content of which can vary depending on the log file configuration.

Communicare Administrators can adjust the log size and log detail of each application if required.

For Communicare, the Communicare.exe.config settings file and the logs folder can be found in the folder that the Communicare application was installed into, typically C:\Program Files (x86)\Communicare.
For Communicare.Classic.Service, the appsettings.json settings file and logs folder can be found in the folder that the service was installed into, typically C:\Program Files (x86)\Communicare\Communicare.Classic.Service.
Warning: If you change the logs to capture HTTP requests and HealthLink SmartForms are in use, the log files will capture patient data, including patient identity information.

For more information, contact Communicare Support.

28 May 2024