Adding a new user

To add a new user to Communicare, you first add them to a user group and then assign additional access.

Communicare organises users into groups. All rights to access Communicare modules and information are allocated to User Groups.

If your Communicare user groups have been synchronised to Active Directory, for information about SSO, see Active Directory integration.

Note:
Use the System Administrators group with caution. Never put anyone in this group who does not have to be a System Administrator. System Administrator is a position of great trust and responsibility: this role allows the user to do just about anything within Communicare and the Communicare Database including:
  • Change or modify any part of the database.
  • Bypass audit mechanisms and audit logs.
  • Backup and restore the database, including across the network.
Tip:
You can create a user to provide database access to a third party, such as a data analytics provider. For example, Outcome Health POLAR. Provide the username and password you create to the third party.

Typically you would not create a partner account in the System Administrators user group. However, other user groups have limited access to certain database tables, views and stored procedures, so third party applications may encounter errors when used with a limited user if they were designed assuming administrator access.

To add a new user:
  1. Select File > User Groups.
  2. In the User Group Name list, select the user group that the new user will belong to.
  3. On the Users tab, click Add user iconAdd User.

    Example adding a new user to a user group
  4. In the User Maintenance window, in the User Name field, enter a unique username for the user. Usernames in the System Administrators group can contain only alpha-numeric characters. Usernames cannot contain any of the following characters: \, /, :, *, ?, ", <, >, |, '.
    Tip:
    Try to keep the new username consistent with the existing naming convention for your organisation. For example, lastnamefirstnameinitial, such as ELLISONC.
  5. In the Password and Confirm Password fields, enter and confirm a password that will be used by that user to access Communicare.
  6. If you have entered a temporary password that you want the user to change at their next login, set Can change password. For Administrators, if you change your password, you cannot reset user passwords until you restart Communicare.
  7. If you want the user to have access to Communicare immediately, set Active.
    A user cannot be activated if the number of allowable active users in the license agreement is exceeded. For further assistance, contact Telstra Health Support.
  8. Click Save.

The new user is added to the list of users on the User Group Maintenance window. Here, you can move users from one group to another and delete users.

The system rights, viewing rights, program rights, formulary rights, and scope of practice for the selected user group all apply to the new user.

If the new user is anyone who provides healthcare for a patient, such as, a doctor, health worker, or nurse, now add them as a provider.

If you set Can change password in step 6, to reset their password, users can select File > Change Password.

To reset a user's password, at step 2, double-click a user, then repeat steps 4-8.