Home
Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
Clinical Support
Investigations and documents
Communicare receives pathology and imaging results, letters and other documents electronically and sends documents and letters electronically using HL7 messages.
Investigations
Investigation results
You can review investigation results received directly from pathology or imaging laboratories and matched to patients.
Reassigning investigation results
You can assign an investigation result to another provider for review.

Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
- Encounters
  Record patient encounters in Communicare using any one of the following methods.
- Medications
  This topic covers all Medications Management functionality within Communicare.
- Clinical Support
  - Investigations and documents
    Communicare receives pathology and imaging results, letters and other documents electronically and sends documents and letters electronically using HL7 messages.
    - Documents and results summary
      Use the Documents and Results window to display internal, incoming and outgoing documents and incoming results for any patient at your service.
    - Investigations
      - Investigation requests
        Create an imaging or pathology request from within a patient's clinical record.
      - Investigation results
        You can review investigation results received directly from pathology or imaging laboratories and matched to patients.
        Reviewing and matching results
        Use the Documents and Results > Investigation Results tab to review automatically matched incoming patient results, match requests to results, and match results manually to a patient that couldn't be matched automatically.
        Reassigning investigation results
        You can assign an investigation result to another provider for review.
        Deleting investigation results
        If a result is not matched and it has been sent to your health service by mistake or is not relevant to any of your patients, you can delete it.
    - Documents
      Documents can be received from external sources, sent from Communicare or added to Communicare.
  - Referral Management
    Manage incoming internal and external referrals from a single list.
  - Birth Notifications
    For customers who belong to the Western Australian Country Health Service, use the Birth Notifications module to manage notifications related to births from a single list.
  - Recalls
    Recalls are the elements that make up a care plan. Recalls can be either generated automatically by Communicare or manually created by the user.
  - Datasets
    Datasets are a user-friendly coding system, giving health professionals a standardised way to record data and report on data entered in a patient’s clinical record.

Reassigning investigation results

You can assign an investigation result to another provider for review.

To reassign an investigation result to another provider for review:

In the Documents and Results window, on the Investigation Results tab, select the result you want to reassign and click Reassign.

Tip:
To display the Provider Reassignment window from anywhere in the Investigation Results tab, press r.
In the Provider Reassignment window, from the with list of providers, select the provider who you'd like to review the results instead.
Tip:
All enabled providers are included so the list can be long. Start typing a provider's name to jump to it in the list, then select it.
Click OK.

8 October 2025