End a Service

To end a service, close the clinical record and complete the follow up tasks.

To end a service:
  1. In the clinical record, click Close iconClose.
  2. If there are any prescriptions that have not been finalised or printed, a Confirm window is displayed.
    • If you want to finalise or print the prescriptions:
      1. Click Yes. The Finalise Prescriptions window is displayed.
      2. Finalise the prescriptions or print the medications as required. For more information, see Finalise Prescriptions.
    • If you don't want to finalise the prescriptions, click No.
  3. If you use medication requests and the latest non-cancelled request was stopped today and a pickup location isn't set, or there is a pickup location set but a medication request has never been created, a Confirm window is displayed.
    • If you want to create a medication request for the patient:
      1. Click Yes. The Medication Requests window is displayed.
      2. Add a new medication request as required. For more information, see Medication Requests.
    • If you don't want to create a medication request, click No.
  4. In the Service exit window, click Yes iconYes - This service is now complete. Alternatively, if you want to pause the service because the patient will now see another provider, click Pause iconNo - Patient will see another provider. See Service Exit Dialog Form for more information.
  5. If you are registered with Medicare and online claiming is enabled for your health service, on the Medicare tab of the Service Record window:
    • If the policy of your health service is to have a someone other than the provider process Medicare claims, click Save.
    • If you want to submit Medicare claims yourself, check that the Default Claiming Provider is correct, select the relevant Medicare items and click Claim now. For the current service, you can add or change providers by clicking the yellow triangle or double-clicking on the current service details (see above).
    For more information about sending a claim to Medicare, see Submit a Claim to Medicare.

The service is complete and you can start another service.

Tip:
If you don't ever submit Medicare claims and don't want to see the Medicare tab when you close a service record:
  1. Select File > Providers.
  2. In the Providers window, double-click your name.
  3. In the Provider window, deselect Show Medicare Claim Tab?.
  4. Click Save.