The new Communicare Support Portal is now live
August 29, 2025
We’re excited to announce our new Telstra Health Customer Support Portal is now live.
Starting today, all Communicare service requests – including General Service Requests, Incidents, Training Requests, and Upgrades – must be submitted via the new portal, which operates on a new, cloud-based instance of Jira Service Management (JSM). Any existing open tickets from the legacy Communicare Support Portal have been migrated into the new Customer Support Portal.
Getting started
You can submit new requests or access your existing requests via the new Customer Support Portal.
You will need to register a new account to use the new portal. You can find instructions for this in our Customer Training Toolkit, including video demonstrations, step-by-step instructions, and FAQs.
What about the old system?
- The legacy system is now closed to new requests
- Any open requests have been migrated to the new portal
- A banner is in place to redirect you to the new portal
- If you need to access historical ticket data, you can submit a General Service Request to receive a CSV extract of this.
If you have any questions or concerns, please reach out to your Customer Success Manager (Eli Harris).