Cancelling and rescheduling appointments manually

You can cancel or reschedule one or more patients' appointments in the Appointment Book at any time before the consultation starts.

In Communicare V21.1 and later, you can enable patients to reply to an SMS appointment reminder to confirm or reject the appointment. Patient replies are recorded in the Appointment Book and Service Recording windows. For more information, see SMS reply status.

To reschedule an appointment, you can either:

  • Drag an appointment to a new timeslot, which cancels the original appointment
  • Add a new appointment, then cancel the first appointment
  • Queue the original appointment for rescheduling then add the rescheduled appointment. This is the best option if you want to cancel multiple appointments.
To cancel appointments:
  1. In the Appointment Book, select the appointment you want to cancel.
    To select multiple appointments, press SHIFT + click.
  2. Click Cancel buttonCancel or press F2.
  3. In the Appointment Cancellation window, from the Reason list, select the reason for cancellation.
    If you select Queue for rescheduling, the patient is added to the reschedule queue. If you selected multiple patients, this is the only option available.
  4. In the Comment field, add any other information. For example, Provider sick.
  5. Click Select iconOK.
If you cancelled multiple appointments for rescheduling, a cancellation report is displayed. Print this out and use it to help ensure you reschedule all patients. The report cannot be printed later.
If you queued the patients for rescheduling, you can now reschedule the appointments.