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Administrative
Add and manage patients, manage appointments and manage transport.
Appointments
Use Communicare appointments to book future appointments and record services provided without an appointment, for example, walk-in patients.
Appointment session
An appointment session is the period of time for which a Provider and Facility are allocated to provide services. Sessions are normally divided into timeslots.

Administrative
Add and manage patients, manage appointments and manage transport.
- Patients
  Communicare uses the term Patient to refer to the clients of a health service.
- Appointments
  Use Communicare appointments to book future appointments and record services provided without an appointment, for example, walk-in patients.
  - Working with the Appointment Book
    Use the Appointment Book to add sessions, book and change appointments, and check patient's in.
  - Appointment Details
    When booking an appointment, after you have selected a timeslot and the patient, the Appointment Details window is displayed.
  - Cancelling and rescheduling appointments manually
    You can cancel or reschedule one or more patients' appointments in the Appointment Book at any time before the consultation starts.
  - Appointment timeslots
    A timeslot is the period in which an appointment is booked. Timeslots can be of any duration.
  - Appointment session
    An appointment session is the period of time for which a Provider and Facility are allocated to provide services. Sessions are normally divided into timeslots.
  - Appointment Session Status
    Session Status is used to indicate the condition of sessions and session templates.
  - Appointment Session Insertion
    The Session Templates List is displayed when you insert a session into the Appointment Book.
  - Patient Appointment and Service History
    From the Appointment Book or clinical record, use the Service List window to view a list of all upcoming appointments for a patient, and a patient's appointment and service history.
  - Walk-in patients
    Walk-in patients are those who arrive without an appointment. That is, they just walk in.
  - Simultaneous Check-In
    The Simultaneous Check-In window is displayed when checking in a patient who has more than one appointment today. It allows patients with multiple appointments to be efficiently managed through services with multiple providers.
  - Appointment Cancellation Reason
    Use the Appointment Cancellation Reason window to indicate a broad reason category for an appointment cancellation.
  - Online Appointment Booking
    Online appointment booking systems allow patients to find an available provider and appointment time slots 24 hours a day, without the need to interact with the health service to book an appointment.
  - Appointment Book report
    Use the Appointment Book report to print the appointments book in a format that can be used in an emergency as a paper appointments book. It is also useful when reviewing the setup of the appointments book.
  - SMS messages and reminders
    In Communicare V21.1 and later, you can send appointment reminders to patients using Telstra Health's SMS gateway (TH Messaging) and a new interface.
  - SMS messaging using Burst
    Set up SMS messaging so that your health service can send SMS messages to patients using Burst.
- Transport
  Communicare offers two ways of managing transport services.

Appointment session

An appointment session is the period of time for which a Provider and Facility are allocated to provide services. Sessions are normally divided into timeslots.

A Session has the following characteristics:

Provider - who will provide service during the session.
Appointment Facility
Appointment Session Type
Start Time - when the session starts
Duration - how long the session lasts
Last Walkin - the number of minutes before the end of the session that walk-in patients will be accepted into the session
Default Timeslot Duration - how long timeslots normally last.
Appointment Session Status
Encounter Program - restricts the visibility of the session to those with access to the assigned Encounter Program

14 November 2023