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Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
Clinical Support
Referral Management
Manage incoming internal and external referrals from a single list.

Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
- Encounters
  Record patient encounters in Communicare using any one of the following methods.
- Medications
  This topic covers all Medications Management functionality within Communicare.
- Clinical Support
  - Investigations and documents
    Communicare receives pathology and imaging results, letters and other documents electronically and sends documents and letters electronically using HL7 messages.
  - Referral Management
    Manage incoming internal and external referrals from a single list.
    - Adding incoming referrals
      For WACHS, use the Incoming Referral Details window to add incoming referrals from the referral hub to the relevant patient record for patients who have a Communicare record.
    - Manage Incoming Referrals
      For WACHS, use the Manage Incoming Referrals window to manage all incoming referrals that have been entered into Communicare.
  - Birth Notifications
    For customers who belong to the Western Australian Country Health Service, use the Birth Notifications module to manage notifications related to births from a single list.
  - Recalls
    Recalls are the elements that make up a care plan. Recalls can be either generated automatically by Communicare or manually created by the user.
  - Datasets
    Datasets are a user-friendly coding system, giving health professionals a standardised way to record data and report on data entered in a patient’s clinical record.

Referral Management

Manage incoming internal and external referrals from a single list.

Note: This functionality is available only to the Western Australian Country Health Service. In Communicare offline mode, incoming referrals are listed in the Clinical Record, but you cannot modify them.

Only users who belong to a user group with the Referral Management system right can use Referrals.

To enable users in a user group to access Referral Management:

Select File > User Groups.
In the User Group Name list, select the user group to which you want to grant access. For example, Clerical.
On the System Rights tab, set Referral Management.
Click Save.

Users in the updated group must restart Communicare for the changes to take effect.

The Referrals menu option is added to the main Communicare toolbar.

14 November 2023