Services Australia interaction defaults

In Communicare V21.3 and later, the CCareQueue_ServicesAustralia service manages integration between Communicare and the Services Australia web service.

For the Communicare server, CCareQueue_ServicesAustralia is installed and configured as part of the upgrade process. CCareQueue_ServicesAustralia is not required for the Communicare client, Offline Client or Demo.

Configuration

If required, you can request that Communicare Support customise when your Communicare installation communicates with Services Australia and adjust other timings and intervals.
Table 1. CCareQueue_ServicesAustralia Scheduler configuration defaults
Section Setting Default
Bulk Bill Claims The period during which Medicare claims are submitted to Services Australia. 09:00:00 - 11:00:00
The interval at which CCareQueue_ServicesAustralia submits claims to Services Australia. 60 minutes
The number of days after an encounter during which you can submit a claim for that encounter. 180 days
The number of days after which you can resubmit a failed claim to Medicare. 7 days
EPV Claims Include bulk checking of patients' Medicare details using EPV. The details of up to 250 patients can be checked in one submission.
Check the Medicare details for patients whose details haven't been checked in this period or in the last 72 hours. 30 days
The number of hours after which a patient's details which have failed validation are resubmitted to Medicare. 24 hours
The period during which bulk checking of patients' Medicare details using EPV occurs. 09:00:00 - 21:00:00
The interval at which CCareQueue_ServicesAustralia looks for patients to validate with Services Australia. 60 minutes
PRODA Notifications The number of days before the PRODA device for Communicare expires that a warning email is sent to the administrator using blat.exe. 28 days
The email address of the administrator to whom the PRODA device expiry warning is sent. blank
AIR Claims The period during which submissions are sent to the AIR. 12:00:00 - 14:00:00
The interval at which CCareQueue_ServicesAustralia looks for immunisations to submit to AIR. 60 minutes
The number of days after an encounter during which you can upload immunisations to AIR from that encounter. 180 days
Immunisations that were not completed and not waiting on confirmation and for which the immunisation details or patient biographics have been updated during this period are resubmitted to the AIR. 24 hours
AIR Confirmations The period during which submissions of claim confirmations are sent to AIR start. 08:00:00 - 18:00:00
The interval at which CCareQueue_ServicesAustralia looks for claim confirmations to submit to AIR. 20 minutes
The number of days after an encounter during which you can submit claim confirmations to AIR from that encounter. 180 days
Bulk Bill Legacy Claims The time at which legacy claims are submitted to Medicare Online. This occurs once daily. 23:00:00
The number of days after the lodgement date that a legacy claim can automatically be submitted to Medicare Online. Claims older than this are not submitted. 180 days