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Support
If you run into problems using Communicare, you can always get help from us.
Release Notes
The main improvements for this version are listed in the release notes. Minor improvements and cosmetic changes are not listed for the sake of brevity.
API Release Notes
Telstra Health uses a number of APIs to integrate with third party services, such as eRx and Services Australia.

Support
If you run into problems using Communicare, you can always get help from us.
- Release Notes
  The main improvements for this version are listed in the release notes. Minor improvements and cosmetic changes are not listed for the sake of brevity.
  - V22.4 Release Notes
    Communicare V22.4 is a general release that meets AIR 1.3 conformance for immunisations. All health services that administer vaccinations and upload information about immunisations to the Australian Immunisation Register should upgrade to this release.
  - V22.3 Beta Release Notes
    Communicare V22.3 is a limited release that includes support for HealthLink SmartForms, targeted at Tasmania. If you are interested in this release, contact Communicare Support.
  - V22.2 Release Notes
    Communicare V22.2 includes updates for sending and receiving secure messages and a new, combined address book.
  - V22.1 Release Notes
    Communicare V22.1 includes ePrescribing support and integration with virtual health monitoring applications. It also includes minor enhancements and bug fixes.
  - API Release Notes
    Telstra Health uses a number of APIs to integrate with third party services, such as eRx and Services Australia.
    - Communication
      The Communication API is used to send messages to and receive messages from SMS providers, such as TH Messaging.
    - Medications Database
      The Telstra Health Medications Database is a centralised service which downloads various medication datasets from multiple sources and consolidates them for easy consumption by any Telstra Health service, such as MedPoint.
    - Script Exchange
      The Script Exchange API is used to submit electronic prescriptions to a Prescription Delivery Service (PDS), such as eRx to provide ePrescribing functionality.
    - Secure Message Exchange
      The Secure Message Exchange API integrates with online provider directories HealthLink and Argus to provide secure messaging functionality for Communicare Classic.
    - Services Australia
      The Services Australia API is used to integrate with Medicare, the Australian Immunisation Register (AIR) and PRODA.
  - Historical Release Notes
    The main improvements in each legacy version of Communicare are listed. Minor improvements and cosmetic changes are not listed for the sake of brevity.
- Training
  If you want someone to teach you how to use Communicare, from beginners to advanced users, try our training.
- Troubleshooting
- Request Remote Assistance
  Run Teamviewer for quick support or request remote assistance.
- Notices, acknowledgements and attributions

API Release Notes

Telstra Health uses a number of APIs to integrate with third party services, such as eRx and Services Australia.

Individual products, including Communicare then use these APIs. Updates to the APIs are published separately to Communicare releases, but affect the way in which the releases perform.

Your patients' relevant personal information is encrypted and sent from your Communicare server to the third party service, via the API. The data is retained by the Communicare API which is hosted on Microsoft Azure cloud services, in highly secure data centres based in Australia (Sydney, Canberra, Melbourne) which meet the Australian Standards for Information Security. Microsoft has been awarded Certification for Protected data in Australia. For more information about how Telstra Health manages personal information, see our privacy policy.

14 June 2024