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Integrations
Communicare integrates with National and State services, external reporting solutions and utilities that expand Communicare's reporting and other capabilities.
Australian Immunisation Register
The Australian Immunisation Register (AIR) is a national register that records all vaccines given to all people in Australia.
Australian Immunisation Register uploads
Use the File > Online Claiming > AIR Claims tab to view a list of all immunisations recorded in Communicare where the immunisation type has a valid AIR code, and to check that the immunisation record has been successfully uploaded to Australian Immunisation Register (AIR).
Ensuring an immunisation can be uploaded to AIR
After you have configured your encounter place and Communicare to integrate with the AIR, you must ensure that information is correctly recorded.

Integrations
Communicare integrates with National and State services, external reporting solutions and utilities that expand Communicare's reporting and other capabilities.
- Services Australia
  Communicare interacts with Services Australia web services.
- Australian Immunisation Register
  The Australian Immunisation Register (AIR) is a national register that records all vaccines given to all people in Australia.
  - Configuring Communicare for AIR integration
    After you have been advised that Communicare V21.3 or later is connected to Services Australia you can complete integration with the AIR.
  - Recording Immunisations
    Record immunisations in an immunisation clinical item.
  - Australian Immunisation Register uploads
    Use the File > Online Claiming > AIR Claims tab to view a list of all immunisations recorded in Communicare where the immunisation type has a valid AIR code, and to check that the immunisation record has been successfully uploaded to Australian Immunisation Register (AIR).
    - Ensuring an immunisation can be uploaded to AIR
      After you have configured your encounter place and Communicare to integrate with the AIR, you must ensure that information is correctly recorded.
    - Confirming immunisation claims
      The AIR will sometimes reject immunisations added in an immunisation clinical item and sent to the AIR.
    - Troubleshooting AIR uploads
      Sometimes an upload to the AIR fails and the upload status is set to AIR Immunisation rejected. Here you can review the most common reasons why this might happen.
  - Deleting immunisations uploaded to the AIR
    Immunisations are recorded in Communicare as clinical items. You can delete immunisations that have been uploaded to the AIR but you must complete additional steps.
  - AIR and Government reporting requirements
    For Communicare to be able to transmit immunisation information to the AIR, and to meet national and state reporting requirements the following elements must be complete.
  - Australian Immunisation Register portal
    View a patient's immunisation information recorded in the AIR from Communicare.
- Data Synchronisation
  Data Synchronisation (DataSync) enables medical professionals to run clinics and deliver services in some of the most remote and isolated regions of Australia.
- Key Performance Indicators
  Health service management personnel can collate, analyse and report on National Key Performance Indicators and state-based Key Performance Indicators using Communicare.
- Government Reporting Tool
  Use the Government Reporting Tool (GRT) to extract primary health care key performance indicators (nKPIs) for indigenous people from Communicare, analyse the data and directly upload the data to the Health Data Portal.
- HealthTracker
  Communicare can be integrated with The George Institute HealthTracker™, a decision support system developed by the researchers at The George Institute for Global Health to assist primary care health staff in best practice management and prevention of cardiovascular disease, diabetes and chronic kidney disease.
- MeHR
  My Electronic Health Record Service (MeHR) allows Communicare users in the Northern Territory to submit details of a patient's health record and consultations to a central repository. Registered users also have access to this repository.
- My Health Record
  A My Health Record is a secure, electronic record of a patient's medical history, stored and shared in a network of connected systems, which brings key health information from a number of different systems together and presents it in a single view.
- National Cancer Screening Register
  Communicare integrates with the National Cancer Screening Register (NCSR).
- HealthLink SmartForms
  Communicare integrates with HealthLink SmartForms to enable you to send structured eReferrals.
- Titanium & ISOH
  Communicare can interface with the Information System for Oral Health (ISOH) or Titanium.
- Virtual health monitoring
  Communicare can be configured to integrate with virtual health monitoring applications such as My Care Manager (MCM).
- WACHS Features
  This topic provides help for WACHS-related features.
- Cardiovascular Risk
  Record cardiovascular risk in Communicare.

Ensuring an immunisation can be uploaded to AIR

After you have configured your encounter place and Communicare to integrate with the AIR, you must ensure that information is correctly recorded.

Check that immunisations have uploaded to the AIR in File > Online Claiming > AIR Claims tab. For more information, see Australian Immunisation Register uploads.

If an immunisation record fails to upload to the AIR, check that the following information is recorded correctly.

In the patient's biographics, check the following:
- The patient can be identified by the AIR. For more information, see Patient details are incomplete or invalid.
- The patient name includes only A-Z characters, hyphens (without surrounding spaces), apostrophes, numerics and spaces
- In the address fields, check the following:
  - The Line 1 and Line 2 fields contain only numeric and alphabetic characters and hyphens with no spaces around the hyphen
  - The Line 1 and Line 2 fields do not contain PO Box or c/-
  - The Line 1 field contains content
  - The Locality field has a valid postcode and is not set to Other / elsewhere
In the immunisation clinical item added to a patient's record, check the following:
- A value is recorded in either the Dose (this course) or Dose number field
- For vaccines that require a serial number, for example, Comirnaty, a valid number is recorded in the Serial Number field
To allow upload to the AIR, each immunisation clinical item must be set up correctly and include a valid export code. For example, Comirnaty would have the export code of COMIRN.

For more information, see Troubleshooting AIR uploads.

8 October 2025