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Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
Clinical Support
Documents
Documents are the electronic reflection of printed material that is important enough to be recorded in the patient's file. Usually a clinician will want to scan documents into Communicare that cannot be encoded using normal clinical items.
Deleting documents
Use the Browse Documents window to delete documents.

Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
- Encounters
  Record patient encounters in Communicare using any one of the following methods.
- Medications
  This topic covers all Medications Management functionality within Communicare.
- Clinical Support
  - Documents
    Documents are the electronic reflection of printed material that is important enough to be recorded in the patient's file. Usually a clinician will want to scan documents into Communicare that cannot be encoded using normal clinical items.
    - Browsing documents
      Use the Browse Documents window to process scanned documents and manage letters including scanning new documents, writing new letters and viewing, deleting and amending details (but not the scanned image or the date) attached to a document.
    - Scanning documents
      You can scan new documents directly from the main toolbar or from within a Clinical Record.
    - Reviewing documents
      You can review incoming or scanned documents from a patient's clinical record or more generally from Documents and Results.
    - Writing letters and referrals
      You can write letters and referrals from a patient's clinical record. You can also write letters from Documents and Results or from File > Documents.
    - Read-only documents
      Read-only documents in Communicare cannot be modified under any circumstances.
    - Deleting documents
      Use the Browse Documents window to delete documents.
    - Letter viewer
      Use the Letter Viewer to view the contents of a document without printing it.
    - Selecting a template
      Use this window to select a template.
    - Attachments
      You can attach clinical and related documents sourced from email or elsewhere to a patient's clinical record as PDF documents.
    - Sending and Receiving Documents
      Using Communicare you can send and receive documents and results electronically.
    - Clinical Document Architecture (CDA)
      Communicare can send and receive CDA documents.
  - Investigations and documents
    Communicare receives pathology and imaging results, letters and other documents electronically and sends documents and letters electronically using HL7 messages.
  - Referral Management
    Manage incoming internal and external referrals from a single list.
  - Birth Notifications
    For customers who belong to the Western Australian Country Health Service, use the Birth Notifications module to manage notifications related to births from a single list.
  - Recalls
    Recalls are the elements that make up a care plan. Recalls can be either generated automatically by Communicare or manually created by the user.
  - Primary Mental Health Care
    Many Communicare health services are required to submit data relating to primary mental health contacts to the Government via the local Primary Health Network. Communicare has an optional dataset and reports suite to address both data collection and data upload.

Deleting documents

Use the Browse Documents window to delete documents.

Documents are removed from display but are not deleted from the database.

To delete a document:

Select File > Documents > Browse Documents.
In the Browse Documents window, go the tab which contains the document you want to delete.
For example, go to the Scanned and Attached Documents tab.
Display the document you want to delete.
- If the document has not been processed, to display all unreviewed documents, from the Status field, select Unreviewed.
- To display a reviewed document for a particular date, from the Status field, select Reviewed and select a date range.
Select the document you want to delete and click

Delete.
Enter a reason for the removal of the document of at least 5 characters and click OK.

The document is logically deleted.

To display documents that have been deleted, in the Browse Documents window, from the Status field, select Deleted.

In a patient's clinical record, to display deleted documents and other items, on the Detail tab, in the item list, right-click and select Show Deleted Items. Deleted items are prefixed with <Deleted>.