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Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
Clinical Support
Primary Mental Health Care
Many Communicare health services are required to submit data relating to primary mental health contacts to the Government via the local Primary Health Network. Communicare has an optional dataset and reports suite to address both data collection and data upload.
Recording PMHC
To record PMHC encounters so that the data can be used in the PMHC MDS, use PMHC-specific clinical items.

Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
- Encounters
  Record patient encounters in Communicare using any one of the following methods.
- Medications
  This topic covers all Medications Management functionality within Communicare.
- Clinical Support
  - Documents
    Documents are the electronic reflection of printed material that is important enough to be recorded in the patient's file. Usually a clinician will want to scan documents into Communicare that cannot be encoded using normal clinical items.
  - Investigations and documents
    Communicare receives pathology and imaging results, letters and other documents electronically and sends documents and letters electronically using HL7 messages.
  - Referral Management
    Manage incoming internal and external referrals from a single list.
  - Birth Notifications
    For customers who belong to the Western Australian Country Health Service, use the Birth Notifications module to manage notifications related to births from a single list.
  - Recalls
    Recalls are the elements that make up a care plan. Recalls can be either generated automatically by Communicare or manually created by the user.
  - Primary Mental Health Care
    Many Communicare health services are required to submit data relating to primary mental health contacts to the Government via the local Primary Health Network. Communicare has an optional dataset and reports suite to address both data collection and data upload.
    - Recording PMHC
      To record PMHC encounters so that the data can be used in the PMHC MDS, use PMHC-specific clinical items.
    - Running and uploading PMHC reports
      Run the PMHC reports to generate a file containing data from the PMHC clinical items, which you can then upload to the PMHC portal.

Recording PMHC

To record PMHC encounters so that the data can be used in the PMHC MDS, use PMHC-specific clinical items.

Use the following clinical items for primary mental health contacts. These are included in the PMHC MDS and can usually be found on a button in the clinical record labelled PMHC.

PMHC Episode Start - this must be completed at the start of any new episode (a series of contacts over a period of time related to the same mental health issues).
PMHS Service Contact - this must be completed every time the client attends during the ongoing episode. This cannot be added until there is an episode start and not after an episode end.
PMHC Episode End - this must be completed at the same time as the final service contact for the ongoing episode when the episode is deemed to be over.
PMHC Client (optional) – captures information relating to the client that is not currently recorded in the patient biographics.

To record primary mental health contacts:

Ensure that the client’s biographic details, including languages spoken, are up-to-date. Use PMHC Client to capture any additional client information that is not included in the patient biographics.
At the start of an episode, add both PMHC Episode Start and PMHS Service Contact to the patient's clinical record and address every qualifier if possible. You cannot record a service contact if there is no open episode, that is, an episode that has been started but not yet ended.
At every subsequent contact, add PMHS Service Contact to the patient's clinical record and address every qualifier if possible.
When you deem that the episode is over, complete both PMHS Service Contact and PMHC Episode End.