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Administration
Communicare Administrators can tune the way in which Communicare works at your health clinic using the configuration, tools and task information.
System Administration
Daily Process Service

Administration
Communicare Administrators can tune the way in which Communicare works at your health clinic using the configuration, tools and task information.
- System Administration
  - System Parameters
    If you belong to the System Administrators user group, you can configure Communicare by setting system parameters.
  - Organisation Maintenance
    Configure Communicare for your organisation by setting organisation parameters. Changes to organisation parameters affect the Communicare system for the organisation and all workstations.
  - User Groups
    Users of the Communicare system are organised into groups. Rights to access various parts of Communicare are given to these groups of users.
  - Address Book
    The address book stores local address book entries and address book entries that are linked to external directory services.
  - Reference Tables
  - Appointment Session Templates
    Appointment Session Templates identify when appointments can be made, in a general way. They are used as a template for creating the sessions into which appointments are actually booked.
  - Reference Tables
  - Providers
    The Providers window lists clinicians who have been added to Communicare as providers at your health service.
  - Medicare Number Import
    Patient Medicare numbers can be imported directly from files provided by Medicare Australia.
  - Patient Import
  - Communicare Security
  - Daily Process Service
    - Daily Process Application
  - Automatic Patient Status Change
  - Terminal Server and Communicare
    The Communicare client can be installed on a Terminal Server.
  - Backup Regimes
    Backups of your Communicare database are critical for business continuity in the event of a disaster. Communicare is automatically backed up to the server nightly. Your site should take regular backups of these backups.
  - Disaster Recovery
    In the event of disaster, call Communicare Support on 1800 798 441 and follow these steps to recover your data.
  - File Transfer
    Communicare demos and updates are available from the Communicare User Portal - Help and Support tab.
  - Firewall Configuration
  - Upgrades
    Communicare upgrades are performed remotely by Communicare Support at a time arranged with the system administrator.
  - Database Connection Settings
  - Central Data Update
    This program allows a specific set of Clinical Item definitions to be centrally maintained and distributed to user sites by Communicare. These centrally maintained Clinical Item definitions are referred to as central items.
  - Terms Conversion
    Together with your Implementation Consultant, when your site goes live with Communicare, a clinician with Administrator user privileges can use the Terms Converter tool to convert local terms into centrally maintained terms, for example, ICPC-2 PLUS terms.
  - CAT Export Tool
    Use the CAT Export Tool to export datasets defined by the Improvement Foundation, from Communicare as XML.
  - Background Processes
    Communicare runs a number of server-side background processes that integrate with various external services.
- Tools
  Use these tools to help manage Communicare.
- Regular Administrator Tasks
  There are several regular maintenance tasks for the Communicare Administrator to perform.

Daily Process Service

The Daily Process Service is a Windows NT Service which can automatically run a variety of database tasks each day. For example, it will generate sessions and timeslots from the session templates and timeslot templates.

It is normally run only on the Server computer.
It runs each day (at midnight by default). The time can be set in services.ini under the Communicare folder.
Run CcDailySvc /install to self register as a service. Startup is Automatic.

Appointments

The generation of appointments takes into account the following:

It sets the Horizon Date to indicate last date generated.
Dates before a Provider enable date or on or after Provider disable date will not generate sessions.
A session will not be generated if either the start or end (start+duration) of the session would overlap with either a public holiday or a planned absence for the designated provider.
A success message is output to the application log on every execution which includes brief statistics of the sessions generated.

Backups

The service will also run the CD Backup process (at 6AM by default). The time can be set in services.ini under the Communicare folder.

Automatic Recalls

The service also deletes invalid recalls. This includes recalls generated for patients who were under the maximum age when the recall was generated but who are now older than the maximum age.

Patient Status

This service also updates any patient whose status has not been changed manually. The rules are outline in the topic Automatic Patient Status Change.

14 November 2023