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Administrative
Add and manage patients, manage appointments and manage transport.
Patients
Communicare uses the term Patient to refer to the clients of a health service.
Patient Search
Use the patient search to select and work with the patient's record, or create a new record.
Using EMPI Patient Search
If the EMPI Search module is enabled, you can search for patients from integrated systems and include their existing details in a new clinical record in Communicare.

Administrative
Add and manage patients, manage appointments and manage transport.
- Patients
  Communicare uses the term Patient to refer to the clients of a health service.
  - Biographics
  - Information Sharing Consent
    Health Services have access to any information they have recorded internally. If you have a single database in your organisation used by multiple health services, you can also share information recorded by other health services with the clients' consent.
  - Patient Search
    Use the patient search to select and work with the patient's record, or create a new record.
    - Using EMPI Patient Search
      If the EMPI Search module is enabled, you can search for patients from integrated systems and include their existing details in a new clinical record in Communicare.
  - Browse For Duplicate Patient Records
    Use Browse For Duplicate Records to locate all patient records that could be duplicates, based on name, sex and date of birth.
  - Adding a New Patient
    When a patient first makes contact with your encounter place, and before you provide a service to that patient, add a patient record.
  - Current Status
    Use Current status to indicate a person's primary relationship to your health service.
  - Group Memberships
    Use the Group Membership window to review the dates on which a patient joined or exited a group.
  - Deleting a Patient
    You can delete fictitious patients from Communicare.
  - Duplicate patient checks
    When a patient is added to Communicare, a series of checks are done in an attempt to identify and prevent duplicate entries.
  - Recording the death of a patient
    In Communicare, record when a patient dies. Deceased patients are excluded from many reports but will continue to be included if not marked as deceased.
  - Patient Merge
    When a patient has been recorded twice in Communicare, use Patient Merge to combine the two records.
  - Patient alert
    If an alert is added to a patient's biographic information, a popup alert is displayed when the patient's record is opened.
  - Background Work window
    The background work window is displayed when Communicare is busy and you must wait for the described background process to complete before proceeding with other actions.
  - Registering patients with MHR
    If the My Health Record Assisted Registration module is enabled in System Rights and you belong to a user group with the My Health Record Assisted Registration system right, you can register patients with My Health Record.
- Appointments
  Use Communicare appointments to book future appointments and record services provided without an appointment, for example, walk-in patients.
- Transport
  Communicare offers two ways of managing transport services.

Using EMPI Patient Search

If the EMPI Search module is enabled, you can search for patients from integrated systems and include their existing details in a new clinical record in Communicare.

Before your health service can use the EMPI search, the following prerequisites must be met:

EMPI Search module is enabled
In File > System Parameters > Web Services, the EMPI Search path is configured

If the EMPI search is enabled for your health service, when you attempt to add a new patient, Communicare searches integrated systems for that patient and shows the matching results from the EMPI patient search.

To add a new patient when EMPI Patient Search is enabled:

Click Patient Biographics to display patient search.
In the Patient Name field, enter the new patient's name.
If no matching patient results are returned, click New Patient.
In the EMPI Patient Search window, enter the new patient's information, including at least the given and family name.
Click Search. To return fewer matches, add more patient information and click Search again.
Select the patient in the list and click Copy and Create New.
If your patient is not found, click Ignore and Create New.
In the Add New Person window, complete any missing patient details.
Click Save.

Details from the EMPI, including preferred language, are imported into the Communicare patient record.

If custom fields are configured, they are added to the Addtional tab.

14 November 2023