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Introduction
Get started using Communicare, a digital care solution for rural and remote health services.
Tips
Refresh Rates
Different modules in Communicare are refreshed automatically at set intervals.

Introduction
Get started using Communicare, a digital care solution for rural and remote health services.
- About Communicare
  Use the About window to display copyright, version, licence and other technical information about Communicare.
- Installing Communicare clients
  Windows users with the required administrator permissions can install or upgrade Communicare clients.
- Starting Communicare
  Start Communicare as you would for any Windows application.
- Logging in to Communicare
  Read the disclaimer and log in using your unique credentials. What you see in the Communicare application and database is restricted based on your log in credentials.
- Main Toolbar
  When you first open Communicare, you see the main toolbar and menu from which you access the different features in Communicare.
- Tips
  - Navigating Records
    Many Communicare forms display lists of records and use the same data navigation buttons, which are described here.
  - Shortcut Keys
    Use the listed keys and key combinations as shortcuts.
  - Entering Dates
  - Refresh Rates
    Different modules in Communicare are refreshed automatically at set intervals.
- Communicare Demo
- Help
  Communicare provides the following help resources.
- Audit Logs
  User activity in Communicare is logged.
- Exit

Refresh Rates

Different modules in Communicare are refreshed automatically at set intervals.

You can also refresh a window manually at any time, using one of the following options:

Press F5
Click Refresh
Click Refresh

Table 1. Refresh Rates
Window	Automatic Refresh Rate (in seconds)	Description
Service Record List	60s or 120s	The service record list is automatically refreshed every minute if either the Service Recording window or the main Communicare window is the top level window and the Service Recording window has been idle for at least 10 seconds. If these windows are in the background, the service record list is refreshed every two minutes.
Progress Notes (historical notes)	60s	When two or more providers are working simultaneously in a clinical record, progress note changes are listed in the left pane in each of the other records every 60s when the changes are automatically saved and refreshed.
Private Billing Administration	30s

9 February 2024