Troubleshoot the GRT
If you have a problem running the Government Reporting Tool, check here before contacting Communicare Support
Check the following:
- Your domain user account or group has been given access to the GRT.
- The GRT is being passed through the correct hostname to the SQL Server that it uses.
- There are no security policies blocking access to TCP and UDP ports 1434 and 1433 on the SQL Server.
- There are no group policies preventing the GRT being run. Check with your Network System Administrator.
- You have access to the shared folder where the GRT is installed.
- The SQL Server is running.
If you are still experiencing difficulties contact Communicare Support.