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Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
Clinical Support
Recalls
Recalls are the elements that make up a care plan. Recalls can be either generated automatically by Communicare or manually created by the user.
Manual Recall Creation
You can create recalls manually for clinical item types that have automated recalls and for certain other Clinical Item Types that do not have automated recalls.
Adding recalls manually
Recalls are typically generated automatically, but you can add a recall to a patient's clinical record directly or from an incoming result.

Encounters
Open a service recording for patient interactions and add clinical items, record progress notes, prescribe medications, review investigations, write referrals and manage recalls.
- Encounters
  Record patient encounters in Communicare using any one of the following methods.
- Medications
  This topic covers all Medications Management functionality within Communicare.
- Clinical Support
  - Investigations and documents
    Communicare receives pathology and imaging results, letters and other documents electronically and sends documents and letters electronically using HL7 messages.
  - Referral Management
    Manage incoming internal and external referrals from a single list.
  - Birth Notifications
    For customers who belong to the Western Australian Country Health Service, use the Birth Notifications module to manage notifications related to births from a single list.
  - Recalls
    Recalls are the elements that make up a care plan. Recalls can be either generated automatically by Communicare or manually created by the user.
    - Automated recalls
      Communicare can automatically create one or more recalls when particular events occur.
    - Manual Recall Creation
      You can create recalls manually for clinical item types that have automated recalls and for certain other Clinical Item Types that do not have automated recalls.
      - Adding recalls manually
        Recalls are typically generated automatically, but you can add a recall to a patient's clinical record directly or from an incoming result.
    - Regenerating recalls
      Every time a recall type is edited, the system attempts to rebuild all the automated recalls of that particular type.
    - Completing recalls
      Complete a recall either directly or indirectly.
    - Removing outstanding recalls
      Occasionally, you may want to remove recalls that are no longer relevant from patient records. Before you attempt to remove recalls, or request that Communicare does this for you, check the following information.
    - Immunisation Reviews
      Immunisation Reviews are reminders at set ages to review which immunisations each patient has had, and what immunisations they are due.
    - Recall migration
      If the recall policies for your site or for clinical items change, your site can migrate your recalls using one of the following approaches.
    - Cancer recalls
      Additional clinical items were added in V21 following advice and consultation with the GP Review of Clinical Software for compliance with the National Cancer Screening Guidelines.
  - Datasets
    Datasets are a user-friendly coding system, giving health professionals a standardised way to record data and report on data entered in a patient’s clinical record.

Adding recalls manually

Recalls are typically generated automatically, but you can add a recall to a patient's clinical record directly or from an incoming result.

Tip:

If the recall you require is not listed, ask your Administrator to add a recallable Clinical Item Type with the correct recall keyword.

To add a manual recall to the patient's clinical record:

In the clinical record, click Recall.
In the manual recall list, select the required recall, or select Browse all item types.

All clinical item types with a class of Procedure, Immunisation or Referral that have been set to Recallable and have a keyword of $Recall are displayed.
If you chose to browse for the item, in the Clinical Terms Browser, in the Search-terms field, enter a phrase. For example, Encounter.

Only those clinical item types with a class of Procedure, Immunisation or Referral that have been set to Recallable are displayed.
Select the required clinical item in the list, and click Select.
In the Add Recall window, from the Planned date calendar, select when you would like to see the patient.
If Allow Recall Expiry has been enabled for the Clinical Item Type, if required, from the Recall expiry date calendar, select when the recall will automatically be removed from the patient’s file if it has not been completed by that date.
From the Responsibility list, select who is responsible for managing the recall.
Click Save.

The recall is added to the patient's To Do list in their clinical record. The recall shows the due date for the recall in the Date column and the number of days remaining until the recall expires in the Exp column.
Example manual recall in To Do list

Example manual recall in To Do list

You can also add a manual recall to a patient's To Do list from investigation results.

In the investigation result, click Recall button

Add Recall and follow steps 2-8 above.

20 January 2026