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If you run into problems using Communicare, you can always get help from us.
Release Notes
The main improvements for this version are listed in the release notes. Minor improvements and cosmetic changes are not listed for the sake of brevity.
API Release Notes
Telstra Health uses a number of APIs to integrate with third party services, such as eRx and Services Australia.
Script Exchange
The Script Exchange API is used to submit electronic prescriptions to a Prescription Delivery Service (PDS), such as eRx to provide ePrescribing functionality.
Script Exchange API - Release Notes
Check here for the latest updates to the Script Exchange API.

Support
If you run into problems using Communicare, you can always get help from us.
- Release Notes
  The main improvements for this version are listed in the release notes. Minor improvements and cosmetic changes are not listed for the sake of brevity.
  - V22.4 Release Notes
    Communicare V22.4 is a general release that meets AIR 1.3 conformance for immunisations. All health services that administer vaccinations and upload information about immunisations to the Australian Immunisation Register should upgrade to this release.
  - V22.3 Beta Release Notes
    Communicare V22.3 is a limited release that includes support for HealthLink SmartForms, targeted at Tasmania. If you are interested in this release, contact Communicare Support.
  - V22.2 Release Notes
    Communicare V22.2 includes updates for sending and receiving secure messages and a new, combined address book.
  - V22.1 Release Notes
    Communicare V22.1 includes ePrescribing support and integration with virtual health monitoring applications. It also includes minor enhancements and bug fixes.
  - API Release Notes
    Telstra Health uses a number of APIs to integrate with third party services, such as eRx and Services Australia.
    - Communication
      The Communication API is used to send messages to and receive messages from SMS providers, such as TH Messaging.
    - Medications Database
      The Telstra Health Medications Database is a centralised service which downloads various medication datasets from multiple sources and consolidates them for easy consumption by any Telstra Health service, such as MedPoint.
    - Script Exchange
      The Script Exchange API is used to submit electronic prescriptions to a Prescription Delivery Service (PDS), such as eRx to provide ePrescribing functionality.
      - Script Exchange API - Release Notes
        Check here for the latest updates to the Script Exchange API.
    - Secure Message Exchange
      The Secure Message Exchange API integrates with online provider directories HealthLink and Argus to provide secure messaging functionality for Communicare Classic.
    - Services Australia
      The Services Australia API is used to integrate with Medicare, the Australian Immunisation Register (AIR) and PRODA.
  - Historical Release Notes
    The main improvements in each legacy version of Communicare are listed. Minor improvements and cosmetic changes are not listed for the sake of brevity.
- Training
  If you want someone to teach you how to use Communicare, from beginners to advanced users, try our training.
- Troubleshooting
- Request Remote Assistance
  Run Teamviewer for quick support or request remote assistance.
- Notices, acknowledgements and attributions

Script Exchange API - Release Notes

Check here for the latest updates to the Script Exchange API.

3 March 2023

What's new:

Modify XML payload sent to eRX so that the Medchart metadata element appears after the ViewConsent element. This change addresses ePrescriptions not being correctly sent to My Health Record.

11 November 2022

Bug fixes:

Fixed an issue where consent was given to upload a prescription to My Health Record and consent was included on the medication item, but was not sent to My Health Record.

28 October 2022

What's new:

Added an option to control the behaviour when handling an E0005 response.

14 October 2022

What's new:

Added missing checks to prevent all TokenPrescription commands being called on a PrintedPrescription. Unrecoverable exception is thrown.

Bug fixes:

Fixed the handling of an E0005 response from ERX when aborting a TokenPrescription to publish a StopTokenPrescriptionItem message also.

30 September 2022

What's new:

Added handling for an E0005 response from eRx when cancelling a TokenPrescription to publish a StopTokenPrescriptionItem message.

2 September 2022

What's new:

Changes to Prescribing body:
- Add the ability to register a prescribing body with ScriptExchange via UpdatePrescribingBody message.
- Extend all PrescribingBody contracts to include ProductConformanceId property and remove ErxCreatorConformanceId from appsettings.json

19 August 2022

What's new:

Added support for three additional eRx fields (UnlistedItemRepatAuthority, Concession_PensionNumber, EntitlementNumber.

Bug fixes:

Fix handling of SNOMED coding and text values for Indications.

5 August 2022

What's new:

Added support for legacy printed prescription cancellation.

Bug fixes:

Change PackQuantity and PackAmount to an integer value, and updated the mapping in the eRx payload.

22 July 2022

What's new:

Added support for populating AIP-compliant prescription names in the eRx payload.
Address domain changed to use 2 line addresses (AddressLine1 & AddressLine2) rather than a single address line. This affects the address properties in both PatientSnapshot and PlaceSnapshot. The new address lines are now passed to eRx.
Medication Charts now require a start and end date. The end date must be after the start date and neither can be the default date of 1/1/0001.
Added configuration for messaging tech.

Bug fixes:

Fixed problems related to eRx payloads.

8 July 2022

What's new:

New appconfig option to enable or disable Token Prescription timeouts. Extend Resubmit consumers send current status when required.
Added ability to abort token based prescriptions.
Detect if Medication Chart has already been created in eRx before retrying send.
Detect if Prescription has already been created in eRx before retrying send.
Add ability to reissue token prescription.

Bug fixes:

Map MedicinalProductPackCode and TradeProductPackCode to eRx payload correctly.

24 June 2022

What's new:

Create token prescription workflow. This allows token prescriptions to be created and sends them to eRx.
Added the ability to stop and cancel printed prescription items.
Added the ability to stop and cancel token prescription items.

Bug fixes:

Fixed status messages sent for printed prescriptions so that they use print-specific messages rather than older Script Request messages.

10 June 2022

What's new:

Added ability to amend Medication Charts so that prescribed items on a Medication Chart can be edited.

15 April 2022

What's new:

Added ability to record Urgent Supply Script Owing for script requests.

Bug fixes:

Fixed the timestamp for Chart request submission.

1 April 2022

What's new:

Extended ScriptExchange to support opt-out of Active Script List.
Extended ScriptExchange to support clinical indication types.
Removed setting: PrescribedItemPrivacyNotice.

18 March 2022

What's new:

Added new Republish endpoints for Prescribing body, Script Request and Medication Charts.
Added read and write permissions to endpoints, and connected Script Exchange to the central Authorisation service.

4 March 2022

What's new:

Improvements to Application Insights logging.

14 June 2024