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If you run into problems using Communicare, you can always get help from us.
Release Notes
The main improvements for this version are listed in the release notes. Minor improvements and cosmetic changes are not listed for the sake of brevity.
API Release Notes
Telstra Health uses a number of APIs to integrate with third party services, such as eRx and Services Australia.
Services Australia
The Services Australia API is used to integrate with Medicare, the Australian Immunisation Register (AIR) and PRODA.
Services Australia API - Release Notes
Check here for the latest updates to the Services Australia API.

Support
If you run into problems using Communicare, you can always get help from us.
- Release Notes
  The main improvements for this version are listed in the release notes. Minor improvements and cosmetic changes are not listed for the sake of brevity.
  - V22.4 Release Notes
    Communicare V22.4 is a general release that meets AIR 1.3 conformance for immunisations. All health services that administer vaccinations and upload information about immunisations to the Australian Immunisation Register should upgrade to this release.
  - V22.3 Beta Release Notes
    Communicare V22.3 is a limited release that includes support for HealthLink SmartForms, targeted at Tasmania. If you are interested in this release, contact Communicare Support.
  - V22.2 Release Notes
    Communicare V22.2 includes updates for sending and receiving secure messages and a new, combined address book.
  - V22.1 Release Notes
    Communicare V22.1 includes ePrescribing support and integration with virtual health monitoring applications. It also includes minor enhancements and bug fixes.
  - API Release Notes
    Telstra Health uses a number of APIs to integrate with third party services, such as eRx and Services Australia.
    - Communication
      The Communication API is used to send messages to and receive messages from SMS providers, such as TH Messaging.
    - Medications Database
      The Telstra Health Medications Database is a centralised service which downloads various medication datasets from multiple sources and consolidates them for easy consumption by any Telstra Health service, such as MedPoint.
    - Script Exchange
      The Script Exchange API is used to submit electronic prescriptions to a Prescription Delivery Service (PDS), such as eRx to provide ePrescribing functionality.
    - Secure Message Exchange
      The Secure Message Exchange API integrates with online provider directories HealthLink and Argus to provide secure messaging functionality for Communicare Classic.
    - Services Australia
      The Services Australia API is used to integrate with Medicare, the Australian Immunisation Register (AIR) and PRODA.
      - Services Australia API - Release Notes
        Check here for the latest updates to the Services Australia API.
  - Historical Release Notes
    The main improvements in each legacy version of Communicare are listed. Minor improvements and cosmetic changes are not listed for the sake of brevity.
- Training
  If you want someone to teach you how to use Communicare, from beginners to advanced users, try our training.
- Troubleshooting
- Request Remote Assistance
  Run Teamviewer for quick support or request remote assistance.
- Notices, acknowledgements and attributions

Services Australia API - Release Notes

Check here for the latest updates to the Services Australia API.

Tip: The TelstraHealth.ServicesAustralia.Api is documented at: https://ap-aue-dev-servicesaustralia-th-api.azurewebsites.net/api-docs/index.html#/Immunisations.

8 August 2024

For AIR claims that require confirmation, all immunisations in a service are marked as Confirmation Sent when one is and are displayed in the AIR portal.

11 February - 22 April 2024

For Communicare V22.4:

Added support for VaccineFundingType and RouteOfAdministration properties for AIR 1.3 conformance.
Added support for the country code of immunisations administered overseas.
Added support for the following fields: Only Name, Gender, Initial (middle name).

26 May 2023

To fix a device expiry refresh issue, updated the device expiry when getting an access token.

22 July 2022

Added the ability to force an update of a failed Bulk Bill Claim.

8 July 2022

Bug fixes:

Assessment Details for each service are now included in the BulkBillClaimAssessed event.

10 June 2022

What's new:

If the location-specific provider is set, the time duration is no longer included in the Medication submission.

27 May 2022

What's new:

Added the ability to check if a PRODA device is working.
Added ability to resubmit failed claims from swagger.

13 May 2022

Bug fixes:

Fixed a transaction error which occurred after 90 seconds when carrying out bulk Medicare card verifications.

29 April 2022

What's new:

To reduce the time taken to complete a claim, the bulk bill payment report is now fetched immediately after a successful assessment report.

Bug fixes:

Fixed an issue where bulk bill claims where being submitted to Medicare without referral and additional information.

15 April 2022

What's new:

Added validation for given name and family name for Medicare Bulk Bill requests.
Added validation for Legacy Claim Validation to check if the lodged date is older than a predefined number of days.

1 April 2022

Bug fixes:

Removed character 50 limit on device and customer search.
Improved performance of bulk Medicare verification when processing individual requests.

18 March 2022

What's new:

Added ability to automatically resubmit Bilk Bill Claims to Medicare if a failure or error occurs while submitting a Bulk Bill Claim. Retry only occurs if it is enabled and the error from Medicare matches the configured Retry rules.
Added Assessed status (Fully Paid, Partially Paid, Rejected) to service level.

18 February 2022

Bug fixes:

Fixed issue with application name and PRODA client identifier not being updated during reregistration of an existing device.

21 January 2022

Bug fixes:

Fixed an issue with concurrent processing of bulk Medicare verification requests.
Fixed an issue where bulk bill payment report processing would be delayed by 24 hours.

7 January 2022

Bug fixes:

Device submissions now correctly log a payload and response when exceptions occur.
Precached device access for bulk bill and bulk Medicare card verification compose events to prevent a concurrency issue where we fetch a device token multiple times.

10 December 2021

What's new:

Improved performance of various search operations.

26 November 2021

What's new:

Extended patient claim workflow to support better validation when deleting and holding claims for review.

Bug fixes:

Fixed an issue where an empty string on payee provider number was not correctly validated for bulk bill claims.
Fixed an issue where the device audit created by user value was incorrectly set under some circumstances.

13 August 2024