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If you run into problems using Communicare, you can always get help from us.
Release Notes
The main improvements for this version are listed in the release notes. Minor improvements and cosmetic changes are not listed for the sake of brevity.
API Release Notes
Telstra Health uses a number of APIs to integrate with third party services, such as eRx and Services Australia.
Secure Message Exchange
The Secure Message Exchange API integrates with online provider directories HealthLink and Argus to provide secure messaging functionality for Communicare Classic.
Secure Message Exchange API - Release Notes
Check here for the latest updates to the Secure Message Exchange API.

Support
If you run into problems using Communicare, you can always get help from us.
- Release Notes
  The main improvements for this version are listed in the release notes. Minor improvements and cosmetic changes are not listed for the sake of brevity.
  - V22.4 Release Notes
    Communicare V22.4 is a general release that meets AIR 1.3 conformance for immunisations. All health services that administer vaccinations and upload information about immunisations to the Australian Immunisation Register should upgrade to this release.
  - V22.3 Beta Release Notes
    Communicare V22.3 is a limited release that includes support for HealthLink SmartForms, targeted at Tasmania. If you are interested in this release, contact Communicare Support.
  - V22.2 Release Notes
    Communicare V22.2 includes updates for sending and receiving secure messages and a new, combined address book.
  - V22.1 Release Notes
    Communicare V22.1 includes ePrescribing support and integration with virtual health monitoring applications. It also includes minor enhancements and bug fixes.
  - API Release Notes
    Telstra Health uses a number of APIs to integrate with third party services, such as eRx and Services Australia.
    - Communication
      The Communication API is used to send messages to and receive messages from SMS providers, such as TH Messaging.
    - Medications Database
      The Telstra Health Medications Database is a centralised service which downloads various medication datasets from multiple sources and consolidates them for easy consumption by any Telstra Health service, such as MedPoint.
    - Script Exchange
      The Script Exchange API is used to submit electronic prescriptions to a Prescription Delivery Service (PDS), such as eRx to provide ePrescribing functionality.
    - Secure Message Exchange
      The Secure Message Exchange API integrates with online provider directories HealthLink and Argus to provide secure messaging functionality for Communicare Classic.
      - Secure Message Exchange API - Release Notes
        Check here for the latest updates to the Secure Message Exchange API.
    - Services Australia
      The Services Australia API is used to integrate with Medicare, the Australian Immunisation Register (AIR) and PRODA.
  - Historical Release Notes
    The main improvements in each legacy version of Communicare are listed. Minor improvements and cosmetic changes are not listed for the sake of brevity.
- Training
  If you want someone to teach you how to use Communicare, from beginners to advanced users, try our training.
- Troubleshooting
- Request Remote Assistance
  Run Teamviewer for quick support or request remote assistance.
- Notices, acknowledgements and attributions

Secure Message Exchange API - Release Notes

Check here for the latest updates to the Secure Message Exchange API.

17 March 2023

What's new:

For health services using Argus, we've updated the specialties in the data returned from Argus. For health services using the new combined address book and CCareQueue_SMD in Communicare and the Secure Message Exchange API to search Argus, for providers with multiple specialties included in Argus, only the first specialty listed is displayed in the address book search results.

Bug fixes:

For outgoing documents from Communicare, we've added default payload formats which are used when HealthLink doesn't provide sufficient details for the intended recipient.
Testing: For health services using HealthLink with the new combined address book and CCareQueue_SMD in Communicare and the Secure Message Exchange to send and receive secure messages using HL7 V2.4 or HL7 V2.3.1:
1. In Communicare, in the combined address book, search for and save Central Referral Service (WA Health).
2. Write a letter and send securely to Central Referral Service (WA Health).
3. Observe that the outgoing document is created and sent as an HL7 document and is displayed on the Documents and Results > Outgoing Documents tab without error.

10 February 2023

What's new:

Added automated integration tests
Introduced (I)FhirClientFactory and (I)FhirClientWrapper

Bug fixes:

Fixed specialty parameters that include coding system for HealthLink
Use non-standard page size parameter for HealthLink
Fixed includes for HealthLink
Fixed broken next links

11 November 2022

What's new:

Added a tenant cache.

Bug fixes:

Fixed incorrect search results when no directories specified. Error message is now returned when no directories are specified.
Changed the search terms in Tenant Directory Search to be case insensitive.

28 October 2022

What's new:

Implement provider directory search paging

14 October 2022

What's new:

Added Argus vendor to directories
Added health link vendor to directories

14 June 2024