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Administrative
Add and manage patients, manage appointments and manage transport.
Appointments
Use Communicare appointments to book future appointments and record services provided without an appointment, for example, walk-in patients.
Edit Appointments or Sessions
Cancel appointment sessions, replace a session provider, or reschedule or cancel appointments.
Cancel an Appointment Session
You can cancel a session or part of session if required.

Administrative
Add and manage patients, manage appointments and manage transport.
- Patients
  Communicare uses the term Patient to refer to the clients of a health service.
- Appointments
  Use Communicare appointments to book future appointments and record services provided without an appointment, for example, walk-in patients.
  - Working with the Appointment Book
    Use the Appointment Book to add sessions, book and change appointments, and check patient's in.
  - Book Appointments
    After you have configured your session templates and sessions have been inserted, either manually or automatically, you can book appointments.
  - Edit Appointments or Sessions
    Cancel appointment sessions, replace a session provider, or reschedule or cancel appointments.
    - Cancel and reschedule appointments manually
      You can cancel or reschedule one or more patients' appointments in the Appointment Book at any time before the consultation starts.
    - Cancel an Appointment Session
      You can cancel a session or part of session if required.
    - Replace an Appointment Session Provider
      Replace a provider for a manual or weekly session, all appointments within a date range or all appointments from a selected date.
  - Checking a patient in
    In the Appointment Book, you can manage an appointment's progress: you can check in a patient when they arrive for their appointment and then monitor the progress of that patient through your health service during their appointment.
  - Simultaneous Check-In
    The Simultaneous Check-In window is displayed when checking in a patient who has more than one appointment today. It allows patients with multiple appointments to be efficiently managed through services with multiple providers.
  - Walk-in patients
    Walk-in patients are those who arrive without an appointment. That is, they just walk in.
  - Patient Appointment and Service History
    From the Appointment Book or clinical record, use the Service List window to view a list of all upcoming appointments for a patient, and a patient's appointment and service history.
  - Appointment Book report
    Use the Appointment Book report to print the appointments book in a format that can be used in an emergency as a paper appointments book. It is also useful when reviewing the setup of the appointments book.
  - SMS Messages and Reminders
    In Communicare V21.1 and later, you can send appointment reminders to patients using Telstra Health's SMS gateway (TH Messaging) and a new interface.
  - SMS Messaging Using Burst
    Set up SMS messaging so that your health service can send SMS messages to patients using Burst.
- Transport
  Communicare offers two ways of managing transport services.

Cancel an Appointment Session

You can cancel a session or part of session if required.

To cancel a session, or part of a session:

In the Appointment Book, reschedule any appointments. For more information, see Cancel and reschedule appointments manually.
If you are cancelling part of a session, select the first appointment you want to cancel and click Split and in the Confirm window, click OK.
In the Appointment Book, click in the part of the session or the session that you want to cancel and click Cancel Session.
In the Session Cancellation window, type session and click OK.

The session or part of session is removed from the appointment book.

If sessions have been cancelled for the period between today and the horizon date, you can force the overnight process to recreate them by resetting the date in the appointment session template. The effect is that it will commence from 'today' instead of the day after the last run.

16 February 2026