MyMedicare

Patients register for MyMedicare directly with Medicare Online. For patients who have registered with a provider at your health service, you can access MyMedicare bulk billing incentives for those patients.

Before you can access your patients' MyMedicare status details, your System Administrator must complete the following steps:
  1. Register a new PRODA B2B device for MyMedicare statuses. For more information, see Registering your B2B device.
  2. Share the following details with Telstra Health Support:
    • Device Activation Code
    • Device Name
    • PRODA RA (Organisation)
  3. Telstra Health Support will then record your MyMedicare status PRODA details in Communicare:
Tip:
MyMedicare bulk billing incentives claims are enabled by your original Claims PRODA device.

A patient's eligibility to register with MyMedicare is automatically checked with Services Australia and their eligibility status is displayed in Communicare. If the patient is eligible but not registered for MyMedicare with your health service for today, you can ask them to register directly with Medicare Online or have them fill in a form that you can forward to Services Australia.

To review a patient's MyMedicare status and scheme participation:
  1. In a patient's clinical record, the patient's MyMedicare status is displayed in the banner. For more information, see MyMedicare status.
  2. From Patient Biographics iconPatient Biographics:
    1. In the main menu, click Patient Biographics iconPatient Biographics and select a patient.
    2. On the Registration tab of the patient's record, in the MyMedicare section, the patient's eligibility for MyMedicare and whether they're registered with your health service for today are displayed.
    For more information, see Biographics - Registration.
  3. From the Service Record:
    The patient's MyMedicare status and scheme participation is displayed in the Service Record window. The status displayed is one of the following:
    • If a patient is registered with your health service for today, Registered.
    • If a patient has registered but the registration is not yet complete, Pending.
    • If patient is not registered with your health service for today, Not registered
    • If a response is not returned from Services Australia for a patient, Not found
    For more information, see Submit a Claim to Medicare.

To monitor the number of patients you've identified as registered for MyMedicare, run the MyMedicare Registrations report. Download the report from the Communicare Portal.