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Integrations
Communicare integrates with National and State services, external reporting solutions and utilities that expand Communicare's reporting and other capabilities.
Services Australia
Communicare interacts with Services Australia web services.
PRODA
In Communicare V21.3 and later Communicare authenticates to Services Australia using PRODA.

Integrations
Communicare integrates with National and State services, external reporting solutions and utilities that expand Communicare's reporting and other capabilities.
- Services Australia
  Communicare interacts with Services Australia web services.
  - PRODA
    In Communicare V21.3 and later Communicare authenticates to Services Australia using PRODA.
    - Activating PRODA Devices
      Register and activate your PRODA devices and link your organisation.
    - Managing Your Minor IDs
      It is important that Medicare is advised of the relevant Minor ID for each organisation. In Communicare, Minor IDs can be specified at the organisation level or encounter place level.
    - Extending your PRODA B2B device
      Your site must extend the expiry date of your B2B device every 6 months.
    - Configuring Communicare for Online Claiming
      After you have advised Communicare Support of the PRODA device activation code, we will process the activation on our end, and configure Communicare’s System Parameters to connect to Services Australia.
  - Online Patient Verification
    Online Patient Verification (OPV) is the process where a single patient's Medicare card number is sent to Services Australia and is validated against the details that Medicare holds.
  - Enterprise Patient Verification
    Enterprise Patient Verification (EPV) validates the Medicare card details automatically for all patients in the database that haven't been checked recently in one submission to Services Australia.
  - Services Australia interaction defaults
    In Communicare V21.3 and later, the CCareQueue_ServicesAustralia service manages integration between Communicare and the Services Australia web service.
  - HI Service
    The Healthcare Identifier Service (HI Service) is a module that communicates with Medicare.
- Australian Immunisation Register
  The Australian Immunisation Register (AIR) is a national register that records all vaccines given to all people in Australia.
- Data Synchronisation
  Data Synchronisation (DataSync) enables medical professionals to run clinics and deliver services in some of the most remote and isolated regions of Australia.
- Key Performance Indicators
  Health service management personnel can collate, analyse and report on National Key Performance Indicators and state-based Key Performance Indicators using Communicare.
- Government Reporting Tool
  Use the Government Reporting Tool (GRT) to extract primary health care key performance indicators (nKPIs) for indigenous people from Communicare, analyse the data and directly upload the data to the Health Data Portal.
- HealthTracker
  Communicare can be integrated with The George Institute HealthTracker™, a decision support system developed by the researchers at The George Institute for Global Health to assist primary care health staff in best practice management and prevention of cardiovascular disease, diabetes and chronic kidney disease.
- MeHR
  My Electronic Health Record Service (MeHR) allows Communicare users in the Northern Territory to submit details of a patient's health record and consultations to a central repository. Registered users also have access to this repository.
- My Health Record
  A My Health Record is a secure, electronic record of a patient's medical history, stored and shared in a network of connected systems, which brings key health information from a number of different systems together and presents it in a single view.
- National Cancer Screening Register
  Communicare integrates with the National Cancer Screening Register (NCSR).
- HealthLink SmartForms
  Communicare integrates with HealthLink SmartForms to enable you to send structured eReferrals.
- Titanium & ISOH
  Communicare can interface with the Information System for Oral Health (ISOH) or Titanium.
- Virtual health monitoring
  Communicare can be configured to integrate with virtual health monitoring applications such as My Care Manager (MCM).
- WACHS Features
  This topic provides help for WACHS-related features.
- Cardiovascular Risk
  Record cardiovascular risk in Communicare.

PRODA

In Communicare V21.3 and later Communicare authenticates to Services Australia using PRODA.

Previously, Communicare used Medicare PKI certificates and a client adapter service to authenticate to Services Australia. Medicare PKI certificates were linked to organisations. The PRODA device effectively replaces the Medicare PKI certificate. Minor IDs are still required.

To use the Services Australia web services, your organisation must be registered with Services Australia using the Provider Digital Access (PRODA) system. PRODA is used to verify and manage providers' details and access a range of government online services.

A PRODA device belongs to one organisation. For Communicare to communicate with Services Australia and access Medicare Online or Australian Immunisation Register (AIR), you must register a Business to Business (B2B) Device for your organisation in PRODA. A B2B device allows your organisation to have authorised access to a service provider using a software product.

Information:

A service provider is a service such as Medicare Online, Australian Immunisation Register (AIR), or others such as Health Professional Online Services (HPOS). The former two are relevant to Communicare. Not all service providers are relevant to Communicare.

Within your organisation, only PRODA members who have the Device-Management attribute may register and manage B2B devices.

You can register B2B devices to either the parent or the subsidiary organisation within PRODA. For information about registering subsidiary organisations, see Medicare Guide.

For more information about PRODA, see PRODA (Provider Digital Access) - Services Australia.

Tip:

If you need assistance setting up your B2B devices, contact the Communicare Support.

23 June 2026