Extending your PRODA B2B device

Your site must extend the expiry date of your B2B device every 6 months.

Communicare will send your administrator an email when expiry of your device is approaching, within 28 days by default. The email includes the following information:
Important:
Renew the registration when you receive the email. If the device registration expires, your site won't be able to make claims from, or be paid by Medicare.
Note:
If you don't extend your device, your Medicare claiming and AIR uploads could be interrupted and you will need to create a new device.

Communicare and PRODA remind you before the device expiry date. As soon as you receive a reminder, a user who has access to the relevant PRODA Organisation and has the Device-Management role should update your device.

To renew your device registration, follow the link in the email or go to the PRODA portal and click Renew.

Tip:
If you are having trouble extending the expiry of your B2B device, contact the PRODA Helpdesk on 1800 700 199, Option 1.
To renew the B2B device in PRODA:
  1. Log into PRODA and select Organisations at the top right of the window.
    Example PRODA device update page - organisations
  2. On the My organisations page, in the Name field, select the name of the organisation you want to update.
    Example PRODA organisation name
  3. Some organisations will have a subsidiary organisation in which the device was created. If you do, from the Subsidiary Organisations list, select the relevant subsidiary organisation, otherwise, go to the next step.
    Example PRODA subsidiary organisation
  4. From the B2B Devices list, select the device that you want to update.
    Example PRODA B2B device name
  5. On the Device details window, click Extend B2B Device Expiry.
    Example PRODA B2B extend
  6. Click Yes to confirm that you want to extend the expiry date of the B2B device.
  7. Observe that the expiry date of the device has been extended.
    Example PRODA B2B device expiry extension

Once you have extended your B2B device in PRODA, you do not need to do anything else. You do not need to advise Communicare when you have done this, the system will automatically detect this has occurred.

Remember:
Repeat these steps before the device's next expiry date.