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Integrations
Communicare integrates with National and State services, external reporting solutions and utilities that expand Communicare's reporting and other capabilities.
Services Australia
Communicare interacts with Services Australia web services.
PRODA
In Communicare V21.3 and later Communicare authenticates to Services Australia using PRODA.
Managing Your Minor IDs
It is important that Medicare is advised of the relevant Minor ID for each organisation. In Communicare, Minor IDs can be specified at the organisation level or encounter place level.

Integrations
Communicare integrates with National and State services, external reporting solutions and utilities that expand Communicare's reporting and other capabilities.
- Services Australia
  Communicare interacts with Services Australia web services.
  - PRODA
    In Communicare V21.3 and later Communicare authenticates to Services Australia using PRODA.
    - Activating PRODA Devices
      Register and activate your PRODA devices and link your organisation.
    - Managing Your Minor IDs
      It is important that Medicare is advised of the relevant Minor ID for each organisation. In Communicare, Minor IDs can be specified at the organisation level or encounter place level.
    - Extending your PRODA B2B device
      Your site must extend the expiry date of your B2B device every 6 months.
    - Configuring Communicare for Online Claiming
      After you have advised Communicare Support of the PRODA device activation code, we will process the activation on our end, and configure Communicare’s System Parameters to connect to Services Australia.
  - Online Patient Verification
    Online Patient Verification (OPV) is the process where a single patient's Medicare card number is sent to Services Australia and is validated against the details that Medicare holds.
  - Enterprise Patient Verification
    Enterprise Patient Verification (EPV) validates the Medicare card details automatically for all patients in the database that haven't been checked recently in one submission to Services Australia.
  - Services Australia interaction defaults
    In Communicare V21.3 and later, the CCareQueue_ServicesAustralia service manages integration between Communicare and the Services Australia web service.
  - HI Service
    The Healthcare Identifier Service (HI Service) is a module that communicates with Medicare.
- Australian Immunisation Register
  The Australian Immunisation Register (AIR) is a national register that records all vaccines given to all people in Australia.
- Data Synchronisation
  Data Synchronisation (DataSync) enables medical professionals to run clinics and deliver services in some of the most remote and isolated regions of Australia.
- Key Performance Indicators
  Health service management personnel can collate, analyse and report on National Key Performance Indicators and state-based Key Performance Indicators using Communicare.
- Government Reporting Tool
  Use the Government Reporting Tool (GRT) to extract primary health care key performance indicators (nKPIs) for indigenous people from Communicare, analyse the data and directly upload the data to the Health Data Portal.
- HealthTracker
  Communicare can be integrated with The George Institute HealthTracker™, a decision support system developed by the researchers at The George Institute for Global Health to assist primary care health staff in best practice management and prevention of cardiovascular disease, diabetes and chronic kidney disease.
- MeHR
  My Electronic Health Record Service (MeHR) allows Communicare users in the Northern Territory to submit details of a patient's health record and consultations to a central repository. Registered users also have access to this repository.
- My Health Record
  A My Health Record is a secure, electronic record of a patient's medical history, stored and shared in a network of connected systems, which brings key health information from a number of different systems together and presents it in a single view.
- National Cancer Screening Register
  Communicare integrates with the National Cancer Screening Register (NCSR).
- HealthLink SmartForms
  Communicare integrates with HealthLink SmartForms to enable you to send structured eReferrals.
- Titanium & ISOH
  Communicare can interface with the Information System for Oral Health (ISOH) or Titanium.
- Virtual health monitoring
  Communicare can be configured to integrate with virtual health monitoring applications such as My Care Manager (MCM).
- WACHS Features
  This topic provides help for WACHS-related features.
- Cardiovascular Risk
  Record cardiovascular risk in Communicare.

Managing Your Minor IDs

It is important that Medicare is advised of the relevant Minor ID for each organisation. In Communicare, Minor IDs can be specified at the organisation level or encounter place level.

Where a Minor ID is specified at the organisation level, and no Minor ID is specified at the encounter place level, the organisation level Minor ID is used. Where a Minor ID is specified at the organisation level, and a different Minor ID is specified at the encounter place level, the encounter place Minor ID is used.

The same logic applies to B2B devices.

The AIR system requires a unique Minor ID per AIR provider number (information provider) for authentication and authorisation purposes for every AIR-WS request. An AIR provider number can only be linked to one PRODA organisation account. If your organisation has more than one AIR provider number, create a sub-organisation for each provider number you want to link. For more information, see PRODA (Provider Digital Access) - Services Australia.

Tip:

You may register more than one Minor ID for an organisation.

To advise Medicare Online of your Minor ID, create a Service Provider in PRODA:

Log into PRODA and select Organisations at the top right of the window.
From Organisations, select the organisation for which you want to manage the Minor ID. You can select a subsidiary organisation to manage at this step instead of a top-level organisation.
Select Service Provider > Add Service Provider.
Select Medicare Online/ECLIPSE/DVA/AIR > Add Service Provider. You have now left PRODA and are working in the Organisation Linking system.
Read the Linking Terms and Conditions. If you agree, set all three boxes and select Accept.
Identify your organisation:
1. Answer the question: Has your organisation been issued with a PKI site certificate by us?
2. If you select Yes, for the question What is your PKI RA number?, enter your organisation’s PKI RA number.
3. In the Identifier field, enter your organisation’s Minor ID number, and click Next.
Your organisation is identified and a relationship with Medicare Online established. Click Next.

23 June 2026