My Health Record

A My Health Record is a secure, electronic record of a patients medical history stored and shared in a network of connected systems, which bring key health information from a number of different systems together and presents it in a single view.

My Health Record access

The My Health Record repository can be accessed by authorised healthcare providers.

As of January 2019, patients are automatically registered for a My Health Record, unless they opt out.

Registering for My Health Record repository access

To register for access to a My Health Record contact the Department of Health and Ageing at

Accessing a My Health Record in Communicare

Before accessing a My Health Record the following information needs to be obtained and set up.


  • My Health Record Access module turned on. See System Parameters > System. If this is not yet enabled and you would like to use the function, contact Communicare Support to arrange a new module installation.
  • Organisation has a valid HPI-O recorded against their organisation entry. See File > Organisation Maintenance > General.
  • Encounter Place has a valid HPI-O recorded in File > Reference Tables > Encounter Place > HPI-O number.


  • Providers must have their logon user name and valid HPI-I attached to their provider table entry. See File > Reference Tables > Provider.
  • Providers must be given the appropriate system rights for My Health Record Access. See File > User Groups.


  • Patients must have registered for a My Health Record. My Health Record registration can be done using My Health Record Assisted Registration.
  • Patients must grant permission to the provider to access their My Health Record.
  • Patients must have a valid IHI recorded in their biographic record.

This module is currently unavailable in Offline (Data Sync) Clients.

The Demo version of Communicare connects to the test My Health Record Service and as such searches and validation cannot be done on real patients, providers or organisations.

Using My Health Record in Communicare

To Access a patient's My Health Record from within Communicare, open the patient's Clinical Record and click on the Open My Health Record button, located in the Reference section.

Communicare will attempt to access any existing My Health Record, however if the patient desires, their My Health Record may require an Access Code. This is up to the patient to supply.

Uploading Documents to a My Health Record in Communicare

To upload a document to a patients My Health Record from within Communicare click on the Save and Upload to My Health Record button. Then the document will be queued and will upload to My Health Record in a delayed manner. See Clinical Document Architecture (CDA).

Security Note

  • The My Health Record's security model does not support Communicare's Viewing Rights. Granting access to the My Health Record to users with limited Viewing Rights may result in those users viewing restricted information in the My Health Record.
  • Care should be taken when submitting documents to the My Health Record to ensure that sensitive data is not uploaded by mistake.
  • Communicare recommends that users who access the My Health Record should have full Viewing Rights.

National eHealth Transition Authority (NEHTA) Compliance

Communicare has attained full My Health Record compliance from the National E-Health Transition Authority (NEHTA).

More Information

For more information on the My Health Record see the Department of Health and Ageing website at