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Administration
Communicare Administrators can tune the way in which Communicare works at your health clinic using the configuration, tools and task information.
System Administration
Reference Tables
Certificates Maintenance
The Certificates Maintenance window lists all of the currently installed certificates that can be used in various places in Communicare.
Certificate Parameters
Certificate Parameters are displayed when you edit an existing certificate or attempt to add a new certificate from the Certificate Maintenance window.

Administration
Communicare Administrators can tune the way in which Communicare works at your health clinic using the configuration, tools and task information.
- System Administration
  - System Parameters
    If you belong to the System Administrators user group, you can configure Communicare by setting system parameters.
  - Organisation Maintenance
    Configure Communicare for your organisation by setting organisation parameters. Changes to organisation parameters affect the Communicare system for the organisation and all workstations.
  - User Groups
    Users of the Communicare system are organised into groups. Rights to access various parts of Communicare are given to these groups of users.
  - Address Book
    The address book stores local address book entries and address book entries that are linked to external directory services.
  - Reference Tables
    - Certificates Maintenance
      The Certificates Maintenance window lists all of the currently installed certificates that can be used in various places in Communicare.
      - Certificate Parameters
        Certificate Parameters are displayed when you edit an existing certificate or attempt to add a new certificate from the Certificate Maintenance window.
    - Appointment Facility
    - Requirements
    - Public Holidays
      Public holidays identify normal working days (or part days) that the practice will be closed.
    - MIMS Database Import
      If your site uses the Prescribing Full or Prescribing Once off/short course module, Adverse Reactions or browsing MIMS drug database, update MIMs monthly.
    - Formularies
      Use the Formulary Maintenance window to manage medication lists or formularies.
    - Locality
    - Patient Skin
    - Patient Group Maintenance
    - Encounter Place
      An encounter place can take one of two forms.
    - Text Shortcuts
      Add or modify the text shortcuts for commonly used blocks of text available in Communicare. Text shortcuts can be used by clinicians in progress notes and letters.
    - Dosage Instructions
    - Medicare Benefits Schedule Shortlist
    - Private Billing
    - Investigation
    - Clinical Item Type
      A clinical item type is a predefined value that a clinical item for a patient can take.
    - Qualifier Types
      Qualifiers add additional meaning to a Clinical Item Type.
    - Special Lookup Table Maintenance
    - Transport Mode
    - Chart Types
    - Viewing Rights
      Viewing Rights define access levels to clinical data. The rights themselves are maintained by the Viewing Rights Maintenance program.
    - SNOMED CT Import
      SNOMED CT-AU is the Australian extension to SNOMED CT, and includes the international resources along with all Australian-developed terminology for use in Australian health care settings.
    - Reference Table Codes
      Communicare reference tables use a variety of codes to identify and manage clinical data.
  - Appointment Session Templates
    Appointment Session Templates identify when appointments can be made, in a general way. They are used as a template for creating the sessions into which appointments are actually booked.
  - Providers
    The Providers window lists clinicians who have been added to Communicare as providers at your health service.
  - Medicare Number Import
  - Patient Import
  - Communicare Security
  - Daily Process Service
  - Automatic Patient Status Change
  - Terminal Server and Communicare
    The Communicare client can be installed on a Terminal Server.
  - Backup Regimes
    Backups of your Communicare database are critical for business continuity in the event of a disaster. Communicare is automatically backed up to the server nightly. Your site should take regular backups of these backups.
  - Disaster Recovery
    In the event of disaster, call Communicare Support on 1800 798 441 and follow these steps to recover your data.
  - File Transfer
    Communicare demos and updates are available from the Communicare User Portal - Help and Support tab.
  - Firewall Configuration
  - Upgrades
    Communicare upgrades are performed remotely by Communicare Support at a time arranged with the system administrator.
  - Database Connection Settings
  - Central Data Update
    This program allows a specific set of Clinical Item definitions to be centrally maintained and distributed to user sites by Communicare. These centrally maintained Clinical Item definitions are referred to as "central" items.
  - Terms Conversion
    Together with your Implementation Consultant, when your site goes live with Communicare, a clinician with Administrator user privileges can use the Terms Converter tool to convert local terms into centrally maintained terms, for example, ICPC-2 PLUS terms.
  - CAT Export Tool
    Use the CAT Export Tool to export datasets defined by the Improvement Foundation, from Communicare as XML.
  - Background Processes
    Communicare runs a number of server-side background processes that integrate with various external services.
- Tools
  Use these tools to help manage Communicare.
- Regular Administrator Tasks
  There are several regular maintenance tasks for the Communicare Administrator to perform.

Certificate Parameters

Certificate Parameters are displayed when you edit an existing certificate or attempt to add a new certificate from the Certificate Maintenance window.

Table 1. Certificate parameters
Field	Description
Name	The unique name of the certificate
Certificate	The certificate file to load into Communicare
Password	The password for the certificate
Certificate Type	The type of the certificate.
Description	The description for the certificate.

Certificate Types

Certificates can be one of the following types:

NASH Org Certificate
- NASH PKI Certificate for Healthcare Provider Organisation.
- This certificate is used to authenticate a user when accessing the My Health Record.
- This certificate contains an HPI-O to identify the organisation that the certificate was issued to.
HI Org Certificate
- Services Australia PKI Site Certificate for Healthcare Identifiers (HI) Service access.
- This certificate is used to authenticate a user when accessing the HI Service. For example, to claim Medicare benefits online, use patient verification for Medicare card validity, access healthcare identifiers and send immunisations to the AIR database.

Certificates are validated when you save any changes to ensure that the password is the correct password for the certificate. If the certificate contains an HPI-O, it is stored alongside the certificate in Communicare.

PKI Certificates and NASH Certificates

The PKI Certificate for Medicare and NASH Certificates for your organisation are linked.

The Medicare Certificate has an RA number. The NASH Certificate has an HPO-I number. If the RA number and the HPI-O number are not linked, your site will have errors when attempting to validate patient IHI numbers and provider HPI-I numbers.

If your site changes its organisation details, the link between the NASH certificate and the Medicare certificate can break. Medicare decides whether you need new certificates.

Tip: If your health service moves address, check with Medicare that your certificates are still valid.

If your organisation is experiencing problems with certificates, contacteBusiness Service Centre (Medicare).