User Maintenance

Communicare organises users into groups. All rights to access Communicare modules and information are allocated to User Groups.

Users

Note: Use the System Administrators group with caution. Never put anyone in this group who does not have to be a System Administrator. System Administrator is a position of great trust and responsibility since this role allows the user to do just about anything within Communicare and the Communicare Database.
To add users to a user group:
  1. Select File > User Groups.
  2. On the Users tab, click Add user iconAdd User.
  3. In the User Maintenance window, in the User Name field, enter a unique username for the user. Usernames in the System Administrators group can contain only alpha-numeric characters and cannot contain any of the following characters: \, /, :, *, ?, ", <, >, |, '.
  4. In the Password and Confirm Password fields, enter and confirm a password that will be used by that user to access Communicare.
  5. If you have entered a temporary password that you want the user to change at their next login, set Can change password. For Administrators, if you change your password, you cannot reset user passwords until you restart Communicare. For information about SSO, see User Maintenance.
  6. If you want the user to have access to Communicare immediately, set Active. A user cannot be activated if the number of allowable active users in the license agreement is exceeded. For further assistance, contact Communicare Support.
  7. Click Save.

Results

The new user is added to the list of users on the User Group Maintenance window. Here, you can move users from one group to another and delete users.

If you set Can change password in step 5, to reset their password, users can select File > Change Passwords.

Active Directory Integration

If single sign-on has been enabled by your system administrator, additional options will be visible to help manage the integration with Active Directory.

When adding a new user group or editing an existing one, you will have the option to enter the name of a corresponding Active Directory group.

Once the Active Directory group name is set, click on the synchronise button above the group's user list. This will create a user in Communicare for each user belonging to the specified Active Directory group (note that users in nested groups will not be brought into Communicare). Users created based on Active Directory users will be in the form DOMAIN\\USERNAME. The 31 character limit for usernames in Communicare still applies and does include the domain prefix.

Although Active Directory users can belong to multiple groups, a Communicare user may only exist in a single group. Thus, if a user belongs to multiple mapped groups, they will only reside in the last group to be synchronised.

In groups that are mapped to Active Directory, the Active Directory users cannot be manually removed, moved to another group, or edited.

Clearing the Active Directory group name from a Communicare user group will result in the members of that group being removed.

Note that synchronising a group immediately after setting the Active Directory group name is not required, however, any groups that are modified will automatically be synchronised upon clicking Save.