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Administration
Communicare Administrators can tune the way in which Communicare works at your health clinic using the configuration, tools and task information.
System Administration
Address Book
The address book stores local address book entries and address book entries that are linked to external directory services.
Address Book Search

Administration
Communicare Administrators can tune the way in which Communicare works at your health clinic using the configuration, tools and task information.
- System Administration
  - System Parameters
    If you belong to the System Administrators user group, you can configure Communicare by setting system parameters.
  - Organisation Maintenance
    Configure Communicare for your organisation by setting organisation parameters. Changes to organisation parameters affect the Communicare system for the organisation and all workstations.
  - User Groups
    Users of the Communicare system are organised into groups. Rights to access various parts of Communicare are given to these groups of users.
  - Address Book
    The address book stores local address book entries and address book entries that are linked to external directory services.
    - Address Book Entry
      Use the Address Book Entry window to maintain the details of people, organisations and places.
    - Address Book Search
    - Enterprise Provider Directory
      The Enterprise Provider Directory (EPD) is a central directory available online for searching through all medical sites, services and practitioners.
    - Provider Directory Service
      Use the Search Provider Directory Service window to search the Provider Directory Service (PDS) for an individual or organisation and create a record in your local address book.
  - Reference Tables
  - Appointment Session Templates
    Appointment Session Templates identify when appointments can be made, in a general way. They are used as a template for creating the sessions into which appointments are actually booked.
  - Reference Tables
  - Providers
    The Providers window lists clinicians who have been added to Communicare as providers at your health service.
  - Medicare Number Import
    Patient Medicare numbers can be imported directly from files provided by Medicare Australia.
  - Patient Import
  - Communicare Security
  - Daily Process Service
  - Automatic Patient Status Change
  - Terminal Server and Communicare
    The Communicare client can be installed on a Terminal Server.
  - Backup Regimes
    Backups of your Communicare database are critical for business continuity in the event of a disaster. Communicare is automatically backed up to the server nightly. Your site should take regular backups of these backups.
  - Disaster Recovery
    In the event of disaster, call Communicare Support on 1800 798 441 and follow these steps to recover your data.
  - File Transfer
    Communicare demos and updates are available from the Communicare User Portal - Help and Support tab.
  - Firewall Configuration
  - Upgrades
    Communicare upgrades are performed remotely by Communicare Support at a time arranged with the system administrator.
  - Database Connection Settings
  - Central Data Update
    This program allows a specific set of Clinical Item definitions to be centrally maintained and distributed to user sites by Communicare. These centrally maintained Clinical Item definitions are referred to as central items.
  - Terms Conversion
    Together with your Implementation Consultant, when your site goes live with Communicare, a clinician with Administrator user privileges can use the Terms Converter tool to convert local terms into centrally maintained terms, for example, ICPC-2 PLUS terms.
  - CAT Export Tool
    Use the CAT Export Tool to export datasets defined by the Improvement Foundation, from Communicare as XML.
  - Background Processes
    Communicare runs a number of server-side background processes that integrate with various external services.
- Tools
  Use these tools to help manage Communicare.
- Regular Administrator Tasks
  There are several regular maintenance tasks for the Communicare Administrator to perform.

Address Book Search

The Address Book search form is displayed when it is necessary to identify an addressee in Communicare.

The search form will 'remember' your previous search, both during your current Communicare session and between Communicare sessions.

Search Conditions

Name - This will search on the Name and Organisations columns.
Provider Number - Searches on provider number. There is no column for the provider number, it is displayed in the box at the bottom.
Speciality - Search on the Speciality column.
Department - Search on the Department column.
Locality - Search on the Locality column.

Options

Search automatically - Search as you type. No need to press the 'Search Now' button.
Phonetic search - If this is selected, then values entered in the Name field will be used phonetically so that for instance 'Roger' or 'Rgr' will find 'Roger', 'Rugr' etc.

To clear all search criteria, press the 'New Search' button.

Enterprise Provider Directory (EPD) Integration

It is possible to search the EPD for an address book entry. Select the 'Search EPD radio button. This will show more fields which you can use to search for particular entries in the EPD, and the 'Search EPD button will be enabled. Once you have entered your search criteria, clicking the 'Search EPD' button will start searching the EPD. Once a set of results has been found, a form will appear to allow you to review and select the appropriate result. Once selected, the 'Address Book Entry' window will appear showing you the details downloaded from the EPD, allowing you to add any extra information. Once saved, this record will be synchronised with the EPD daily.

Secure Messaging Enabled Addresses

The address list uses the Contact card security icon to indicate addresses that are capable of receiving Secure Messages. Secure Messaging is only available for addresses with this icon. When one of these addresses is selected as the recipient of a document, the 'Send Secure' button will be available and you will be able to send the document electronically. Please note you will need your Communicare installation to be set-up for Secure Messaging to do this - see Secure Messaging page for more details.

14 November 2023